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Terracaribe Hotel - In Cancun (Downtown Cancun)

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Terracaribe Hotel - In Cancun (Downtown Cancun)

Outdoor pool
Interior
Desk, WiFi, bed sheets
Reception
Interior entrance

Reviews

7.6 out of 10

Good

Popular amenities

  • Room service
    Room service
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500
  • Séptimo Día Adventist Church
    10 min walk
  • Mercado 23
    20 min walk
  • Ultramar Ferry Puerto Juárez
    3 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    24 min drive

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, WiFi, bed sheets

Standard Room, 1 Queen Bed

  • 172 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | Desk, WiFi, bed sheets

Superior Room, 2 Queen Beds

  • 215 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Superior

Desk, WiFi, bed sheets

Room Superior

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

Desk, WiFi, bed sheets

Room Standard

  • Sleeps 2
  • 1 Full Bed(s)

Similar properties

Property entrance

Hotel Plaza Kokai Cancún

Pool
Kids pool
Free WiFi
Restaurant
3.7 out of 5, Good, (628)
The price is $31
per night
$42 total
includes taxes & fees
Dec 8 - Dec 9
Hotel Plaza Kokai Cancún

About the neighborhood

Cancun

A stay at Terracaribe Hotel - In Cancun (Downtown Cancun) places you in the heart of Cancun, a 4-minute drive from Gran Puerto Pier. .This hotel is 9.8 mi (15.8 km) from La Isla Shopping Mall and 1.5 mi (2.3 km) from Ultramar Ferry Puerto Juárez.

What's nearby

  • Ultramar Ferry Puerto Juárez - 3 min drive - 1.5 miles
  • Gran Puerto Pier - 4 min drive - 1.6 miles
  • Plaza 28 - 4 min drive - 2.3 miles
  • Cancun Mall - 5 min drive - 2.9 miles
  • Puerto Cancun Marina Town Center - 5 min drive - 2.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪El Mero Mero - ‬7 min walk
  • ‪Puente Puerto Juárez - ‬6 min walk
  • ‪Café Donceles - ‬10 min walk
  • ‪Taqueria Bonampak - ‬5 min walk
  • ‪Donceles 28 - ‬6 min walk

About this property

Terracaribe Hotel - In Cancun (Downtown Cancun)

Central hotel with a rooftop terrace connected to a shopping center in Cancun
Terracaribe Hotel - In Cancun (Downtown Cancun) offers 55 accommodations, which are accessible via exterior corridors and feature hair dryers and complimentary toiletries. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Stay in one of 55 guestrooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones and desks, and housekeeping is provided daily.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace.
Enjoy a meal at Los Caracoles or snacks in the coffee shop/cafe. The hotel also offers room service.
Featured amenities include express check-in and a 24-hour front desk.
Los Caracoles - Onsite coffee shop.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free internet
  • Available in some public areas: Free WiFi

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Los Caracoles

Things to do

  • Outdoor pool
  • Spa tub

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the boardwalk/promenade
  • Rooftop terrace

Accessibility

  • No elevator

More

  • 3 buildings
  • 3 floors
  • Built in 2005
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Please note the property is located on the corner, right before the bridge going to Puerto Juarez.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Terracaribe
Terracaribe Cancun
Terracaribe Hotel
Terracaribe Hotel Cancun

Terracaribe Hotel - In Cancun (Downtown Cancun) Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 227 out of 724 reviews" "
Rating 8 - Good. 246 out of 724 reviews" "
Rating 6 - Okay. 156 out of 724 reviews" "
Rating 4 - Poor. 51 out of 724 reviews" "
Rating 2 - Terrible. 44 out of 724 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Taniaha

Stayed 8 nights in Jul 2024

10/10 Excellent

Derrick

Stayed 10 nights in Jun 2024

2/10 Terrible

Carlos

Traveled with family and small children
Disliked: Staff & service, amenities
The staff is rude and demand your kids identification. Which no other hotel requires. It is cheap as long as you don’t have to deal with front dedk
Stayed 2 nights in Jun 2024

2/10 Terrible

Carlos

Stayed 1 night in Jun 2024

8/10 Good

genoveva

Stayed 1 night in Jun 2024

8/10 Good

Derrick

Stayed 10 nights in May 2024

10/10 Excellent

Derrick

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on your vacation
Stayed 8 nights in Apr 2024

4/10 Poor

Tien

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Have no refrigerator, no safety box, not many English speaking employees, not very clean neighborhood. Close to bus stations to go to Hotel Zone.
Stayed 7 nights in Mar 2024

6/10 Okay

Cecilia

Stayed 5 nights in Feb 2024

4/10 Poor

Steve, Baltimore

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t welcome their Guests, room was dirty and too be honest I’m not recommended this to anyone who has good hygiene like me👎
Stayed 3 nights in Jan 2024

6/10 Okay

Michelle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room we got had dirty sheets with blood on them and the the gentleman took forever getting us a new room.
Stayed 1 night in Dec 2023

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room very clean and quiet. Comfortable stay. Good value.
Stayed 1 night in Nov 2023

6/10 Okay

Franson

Stayed 7 nights in Nov 2023

4/10 Poor

Verified traveler

Disliked: Room comfort
Terrible hotel, beers not allowed. Not clean.
Photo of the building is not accurate, it is the last building on the property, rooms look very different from photos. This hotel is part of the Kavia hotels. At check in, guests are required to sign a form regarding alcoholic beverages are not allowed on the property, because the hotel chain does not have a license for alcoholic beverages. Now, being a hotel in Cancun, and not having an alcoholic license not disclosing this in the hotel description is totally misleading and lets say not a wise business practice. I will not stay at any of the hotels in this chain again. Brand name hotels are close, and in same price range. Avoid this hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Karan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2023

4/10 Poor

Patricia

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I liked that it was very clean and the staff is terrific, in spite of what looks like poor senior management. Lucio, at reception was a prince, and very helpful. He deserves a BIG raise. Breakfast was pretty good and reasonable. GREAT coffee. BUT, pool didn't have a pump, or it wasn't on,so the water was breeding germs and not at all refreshing...in fact it was hot. Advertised hot tub was dirty and not working. One had to ask for toilet paper, God forbid they leave a spare when running low, or notice when lights need a replacement bulb. It felt like being ahead of maintenance instead of reacting to what's needed is not in the management plan, i.e., things got addressed when the customer asked for it, it wasn't ever anticipated or addressed with any initiative. I understand the no smoking rule, but there is a no alcohol rule, so if you want a cold beer in your room, you do without or risk sneaking it in...the best thing about this place is it's clean with a great staff, who is left to deal with poor management overall. I would never stay there again, in spite of the staff. There are other places in this price range that have to be better. I got the feeling that saving money and cutting corners is of utmost importance, not customer satisfaction. Give Lucio a raise!
Stayed 1 night in Jun 2023

2/10 Terrible

Carlos

Stayed 1 night in Jun 2023

6/10 Okay

Crystal

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in May 2023

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s a nice and simple hotel, very clean. The room is confortable and big.
Stayed 1 night in May 2023

10/10 Excellent

Annie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good for one night near Puerto Juerez.
Stayed 1 night in Apr 2023

10/10 Excellent

Omar

6/10 Okay

jose

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
No hot water in shower. And no alcoholic beverages allowed. People are on vacation that’s what we do. Jacuzzi not working. We will have to think about staying here next time. It’s sad because we have been staying there for years when we travel to Cancun

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Excelente

10/10 Excellent

Sacramento

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
La habitación muy cómoda y limpia, los colaboradores muy amables, pero al momento de buscar la dirección el gps nos enviaba a un lugar equivocado
Stayed 2 nights in Sep 2022