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Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Creator video - submitted by Xplore With Erionne
Lobby sitting area
Sundeck
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
$638
$523 nightly
$638 total
Total with taxes and fees
Feb 24 - Feb 25

Explore the area

View in a map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500
  • Place, Hotel Zone Beaches
    ‪5 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪5 min walk‬
  • Place, La Isla Shopping Mall
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Junior Suite (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (U)

9.2 out of 10
Wonderful
(177 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Ocean View (U)

9.0 out of 10
Wonderful
(106 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (U)

9.2 out of 10
Wonderful
(204 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean Front Elite Club (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite Ocean Front Elite Club (U)

8.8 out of 10
Excellent
(16 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ocean View Elite Club (U)

Minibar, in-room safe, desk, blackout drapes

Suite Ocean View Elite Club (U)

8.4 out of 10
Very good
(5 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean Front Elite Club (M)

Minibar, in-room safe, desk, blackout drapes

Junior Suite Ocean Front Elite Club (M)

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ocean View Elite Club (M)

Minibar, in-room safe, desk, blackout drapes

Suite Ocean View Elite Club (M)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (M)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (M)

9.6 out of 10
Exceptional
(17 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Sea View (M)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Sea View (M)

9.8 out of 10
Exceptional
(8 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Vista Mar (M)

Minibar, in-room safe, desk, blackout drapes

Junior Suite Vista Mar (M)

9.6 out of 10
Exceptional
(8 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View Elite Club (M)

Room amenity

Junior Suite Ocean View Elite Club (M)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Ocean View Elite Club (U)

Room amenity

Junior Suite Ocean View Elite Club (U)

9.2 out of 10
Wonderful
(51 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club, B2C-US)

Room amenity

Junior Suite, Ocean View (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Elite Club, B2C-US)

Minibar, in-room safe, desk, blackout drapes

Suite, Ocean View (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Elite Club | C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Sea View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Sea View (C)

9.6 out of 10
Exceptional
(4 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (C)

9.2 out of 10
Wonderful
(5 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club | C)

Room amenity

Junior Suite, Ocean View (Elite Club | C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (Elite Club | C)

Minibar, in-room safe, desk, blackout drapes

Suite, Ocean View (Elite Club | C)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (L)

10.0 out of 10
Exceptional
(2 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Front Elite Club -L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Front Elite Club -L)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Sea View (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Sea View (L)

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (L)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club - L)

Room amenity

Junior Suite, Ocean View (Elite Club - L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (Elite Club - L)

Minibar, in-room safe, desk, blackout drapes

Suite, Ocean View (Elite Club - L)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (E)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Ocean View (E)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club | E)

Room amenity

Junior Suite, Ocean View (Elite Club | E)

  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Elite Club | E)

Minibar, in-room safe, desk, blackout drapes

Suite, Ocean View (Elite Club | E)

  • 635 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Elite Club | E)

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Sea View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Partial Sea View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Sea View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club | B2C-CA)

Room amenity

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (Elite Club | B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Suite, Ocean View (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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  • Breakfast included
  • All inclusive
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4.6 out of 5, Wonderful, 5,243 reviews
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Feb 25 - Feb 26
Total with taxes and fees
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About the neighborhood

Cancun

Located in Cancun (Zona Hotelera), Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is within a 10-minute walk of La Isla Shopping Mall and Hotel Zone Beaches. .This all-inclusive hotel is 0.5 mi (0.8 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 5.2 mi (8.4 km) from Delfines Beach.

What's nearby

  • Hotel Zone Beaches - 5 min walk - 0.3 miles
  • Marlin Beach - 5 min walk - 0.3 miles
  • Kukulcan Plaza Shopping Mall - 5 min walk - 0.3 miles
  • Cancun Interactive Aquarium - 5 min walk - 0.3 miles
  • La Isla Shopping Mall - 6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Duna Pool Bar - ‬7 min walk
  • ‪Cambalache - ‬6 min walk
  • ‪Capuchino Bar - ‬4 min drive
  • ‪Don Julio Restaurant - ‬2 min walk

About this property

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers 428 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Renova. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 428 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 4 outdoor pools and a fitness center. Additional amenities at this Art Deco hotel include complimentary wireless internet access, concierge services, and a hair salon.
Grab a bite to eat at one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the swim-up bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and ATM/banking services. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has 6 restaurants on site.
24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 12 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Hotel Riu Latino
Riu Kukulkan Inclusive Cancun
Hotel Riu Palace Kukulkan Adults Only
Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Hotel

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 3332 out of 4694 reviews
Rating 8 - Good. 773 out of 4694 reviews
Rating 6 - Okay. 332 out of 4694 reviews
Rating 4 - Poor. 114 out of 4694 reviews
Rating 2 - Terrible. 143 out of 4694 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
The room and overall hotel was immaculate. The staff was extremely helpful and personable.
Stayed 4 nights in Nov 2025

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our expectations were surpassed!! Everything was beautiful, the grounds, the room, the beach and especially the staff. Can’t wait to go back!!

10/10 Excellent

June

Liked: Cleanliness, amenities, property conditions & facilities
The room was wonderful. Everything was wonderful pools,driks and food.
Stayed 5 nights in Nov 2025

10/10 Excellent

Taray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

Jeff Cloud

Stayed 4 nights in Nov 2025

10/10 Excellent

Janie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single thing about this property was incredible.
Stayed 4 nights in Nov 2025

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our trip to the Riu Palace Kukulkan was amazing. My wife and I stayed for six nights. Here is how we felt about everything: The room- we had a jr. suite ocean view. The view wasn’t the best as we were on the first floor for rooms and the roof of the lobby obstructed some of our view. We upgraded to elite club halfway through our trip and the 3rd floor ocean view was amazing. The rooms themselves were spotless, modern, and had the most amazing shower. Housekeeping was always very timely and responsive to any needs that arose. The food: The food was great! The elite club restaurant, steakhouse, and Asian were our favorites. We ate at the breakfast buffet every morning. There were many options and food was always fresh. Pools/Beach: There were 4 pools: one had a quite vibe, the next was an activities pool, the next had the swim up bar, and the final one was for elite club guests, and was pretty quiet. The beach was pristine and weather conditions permitting, great for swimming as well. Service: the staff is amazing! Rubi made sure we had a constant supply of snacks and drinks when we were at Daiquiri bar. Staff interactions were always wonderful and they went out of their way to be helpful. Activities: their evening programming was very good. They also have parties free of charge that you can attend at the nearby Riu Caribe. As far as programming at kukuklan, my wife and I enjoyed the silent disco, and the live singers on different nights were good as well.
Stayed 6 nights in Nov 2025

10/10 Excellent

maryam

Liked: Cleanliness, amenities, property conditions & facilities
From clean room to a wonderful staff ... the only thing was the mattress was not great and also they had Pepsi products. But I loved loved my experience
Stayed 4 nights in Nov 2025

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was extremely clean, food was good quality and the staff were also very friendly. The location was beautiful for watching the sunrise, with clean sandy beaches.
Stayed 7 nights in Nov 2025

10/10 Excellent

david

Liked: Cleanliness, amenities, property conditions & facilities
Super luxurious. Just wow. What an experience. There’s so many staff at the resort and they’re so kind and attentive. I never wanted for anything. I felt like a rich and famous celebrity. The wife and I will definitely be returning! Thank you so much
Stayed 7 nights in Nov 2025

10/10 Excellent

Jacob

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent
Stayed 7 nights in Nov 2025

10/10 Excellent

Candice, Carapichaima

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, restaurants and food was top notch. Staff was incredible and friendly.
View from balcony
Stayed 4 nights in Nov 2025

10/10 Excellent

LaWann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations, staff (all areas), management, food/ beverages, entertainment, activities, services and amenities were above 100%. this was my first time out of USA and RIU has set such a high standard for my next trip to the next destination. Every aspect of the RUI was impeccable..............words don't even say enough
Stayed 3 nights in Nov 2025

10/10 Excellent

Corina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
very clean room, nice staff, new building
Stayed 7 nights in Nov 2025

2/10 Terrible

Adrian

Traveled with family
Disliked: Cleanliness, amenities
When I had planned my trip here where it says “all inclusive” food & drinks the bartenders were a bit confused I guess, because I was given a limit of 4 shots of alcohol each time I would ask for drinks stating I wanted 7 and they were also very rude saying things in Spanish thinking I didn’t understand it so I will not be booking here at this resort in the future
Stayed 5 nights in Nov 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food was good, view was amazing, room stay cleaned Staff was very friendly and helpful
Stayed 3 nights in Nov 2025

8/10 Good

Joanne

Liked: Cleanliness, amenities
It was worth going 👍
Stayed 4 nights in Nov 2025

10/10 Excellent

Paula Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything, staff were so nice and supportive Really clean and food was great 😊
Stayed 3 nights in Nov 2025

10/10 Excellent

Nataliya Todorova

Stayed 4 nights in Nov 2025

10/10 Excellent

Lori Jayne

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful. 2nd time there!! Gorgeous. Couldn’t ask for any better food, service, accommodations!!
Stayed 4 nights in Nov 2025

10/10 Excellent

Camryn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time staying at a RIU and we absolutely loved it. The staff overall was incredibly nice and attentive. The hotel, facilities, and rooms were kept spotless. The restaurants for dinner were great with our favorite being the Asian fusion option. The gym is small but fits the need. I would recommend going before dinner to avoid the crowd. The only true drawback was for breakfast or lunch the only true option was the buffet. The buffet is huge with a large variety of options daily but it gets boring. I wish they had a sit down option by the pool or etc.
Stayed 6 nights in Nov 2025

2/10 Terrible

Bo

Liked: Cleanliness
Disliked: Staff & service
Staff. I will not go back to this hotel again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Spencer Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, FUN entertainment team
Stayed 5 nights in Nov 2025

8/10 Good

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable beds
Stayed 5 nights in Nov 2025

6/10 Okay

Toria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall it was good but I wouldn’t consider it a “palace” level resort. This is the first RIU we’ve stayed at so I’d be a little worried to try to regular riu resorts. Was less than impressed at check in - staff were not friendly and didn’t really explain anything about the resort, map or activities just said “get the app”. Online it said two double beds or king bed - the woman didn’t ask us a preference and put us in a double bed room. When we got up there and saw, I went down to try to get it switched. Was told by another unfriendly customer service staff there were no king bed rooms and we’d have to switch in two days. Were not offered any type of upgrade or accommodation. Definitely have had better food at other resorts in Cancun. The resort was smaller than expected. For the positives, the place was very clean! Rooms and facility as a whole! The buffet and restaurant staff were great and very attentive. That goes for the bar/pool staff as well. Room was very pretty!
Stayed 6 nights in Nov 2025