Residence Inn by Marriott Cancun Hotel Zone

3.0 star property

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Photo gallery for Residence Inn by Marriott Cancun Hotel Zone

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
In-room safe, laptop workspace, blackout drapes, soundproofing
Full-size fridge, microwave, stovetop, dishwasher
In-room safe, laptop workspace, blackout drapes, soundproofing
In-room safe, laptop workspace, blackout drapes, soundproofing

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Blvrd. Kukulcan Lt. 1-02, Zona Hotelera Km. 23.5 MZ60, Cancun, QROO, 77500
  • Ventura Park Cancun
    ‪4 min drive‬
  • Playa Coral
    ‪4 min drive‬
  • Riviera Cancun Golf Resort
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪10 min drive‬

Room options

Suite, 2 Bedrooms, Non Smoking (Balcony)

  • 677.6 sq ft
  • Sleeps 6
  • 2 Double Beds

Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

  • 526 sq ft
  • Sleeps 4
  • 2 Queen Beds

Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

  • 566 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Studio, 1 King Bed, Non Smoking (Balcony)

  • 423 sq ft
  • Sleeps 2
  • 1 King Bed

Studio, 2 Queen Beds, Non Smoking (Balcony)

  • 526 sq ft
  • Sleeps 4
  • 2 Queen Beds

Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

  • 566 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About the neighborhood

Cancun

With a stay at Residence Inn by Marriott Cancun Hotel Zone in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Delfines Beach and Ventura Park Cancun. .This hotel is 4.2 mi (6.8 km) from Iberostar Cancun Golf Course and 6.4 mi (10.3 km) from La Isla Shopping Mall.

What's nearby

  • Ventura Park Cancun - 4 min drive
  • Delfines Beach - 4 min drive
  • Riviera Cancun Golf Resort - 5 min drive
  • El Rey Ruins - 6 min drive
  • Iberostar Cancun Golf Course - 7 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 10 min drive

Restaurants

  • ‪Arena Sports Bar - ‬3 min drive
  • ‪Sun Palace - ‬2 min drive
  • ‪La Hacienda Restaurant - ‬4 min drive
  • ‪Soluna Bar - ‬4 min drive
  • ‪Taco Arte Restaurant - ‬3 min drive

About this property

Residence Inn by Marriott Cancun Hotel Zone

Cancun hotel in Zona Hotelera with 2 outdoor pools and free breakfast
Residence Inn by Marriott Cancun Hotel Zone offers 158 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations have separate sitting areas and include dining tables and kitchen islands. 55-inch flat-screen televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.
Make yourself at home in one of the 158 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Rooms have private balconies. Wired and wireless internet access is complimentary, while 55-inch flat-screen televisions with cable programming provide entertainment. Conveniences include safes and separate sitting areas, as well as phones with free local calls.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a communal living room.
Grab a bite from the snack bar/deli serving guests of Residence Inn by Marriott Cancun Hotel Zone. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Planning an event in Cancun? This hotel has 2540 square feet (236 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM. A hosted evening meal is available for a surcharge daily.
Pick&Chill Rooftop Snack - This poolside rooftop bar serves light fare only.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • Hosted evening meal available daily for a fee of USD 30
  • Snack bar/deli

Restaurants on site

  • Pick&Chill Rooftop Snack

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Dining table
  • Free crib
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (2,540 square feet of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Elevator (49 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways (24 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Comprehensive recycling policy
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Kitchen
  • Kitchen island
  • Microwave
  • Separate dining area
  • Stovetop
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 3 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Hosted evening meal: USD 30

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

By Marriott Cancun Zone Cancun
Residence INN Cancun Hotel Zone
Residence Inn by Marriott Cancun Hotel Zone Hotel
Residence Inn by Marriott Cancun Hotel Zone Cancun
Residence Inn by Marriott Cancun Hotel Zone Hotel Cancun

Residence Inn by Marriott Cancun Hotel Zone Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1457 out of 2422 reviews
Rating 8 - Good. 533 out of 2422 reviews
Rating 6 - Okay. 216 out of 2422 reviews
Rating 4 - Poor. 99 out of 2422 reviews
Rating 2 - Terrible. 117 out of 2422 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Maricel

Traveled with group
Disliked: Cleanliness, staff & service
We develop allergy during our stay even though we already cleaned and dustied the room. The room was musty and bathroom was dirty. There was a lot of hair in the bathroom and we have to sweep and wipe it our selves. Oscar the receptionist was sooo rude and unfriendly. When we complain about the room and asked for towel - he didnt acknowledge our complain and states that there was no staff to bring it up. Didnt even want to give his name when we got so frustrated. He then offered us to get transfered to a different room. When we got there - it was even worst - the room was hot and bathroom has molds. we ended up staying where we at. The place is spacious and modern but it needs thorough cleaning. There was a leak on the hallway - and hallway carpet smells. Jorge the second day receptionist was more accomodating as he saw me wearing mask and eyes swolen from dust. He had maintenance guy check the room and change air filter. It was not a good stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Do not go to the roof top after 6-7pm the mosquitos will eat you alive nothing else (:
Stayed 1 night in Jan 2025

2/10 Terrible

Andrea

I couldn’t go, my flight got 8 hours delay
Stayed 1 night in Dec 2024

2/10 Terrible

Ibrahim

Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor hotel, bad location, not recommended
My wife and I came for a vacation to Cancun and unfortunately we did not expect our stay to be this bad. Although it was a cheap hotel we did expect the minimum from them especially because they are in Marriot group. These are the things we noticed and happened that made our stay unpleasant: 1. Breakfast: breakfast had very limited options, the vienoisserie (croissant, bread…) were made unprofessionally, most breakfast items were heavy mexican dishes like frijoles, tortillas, soups… that honestly smelled very bad in the morning especially when there was cooked chicken and beef. 2. The in-room bathroom: The bathroom only had towels and some soaps as amenities, no toothbrush, no cotton swabs, no sponges. The shampoo and showergels smelled so bad they also felt like dishwasher soap on us. There was also hairs in the shower and the shower head also had black spots on in like mold. 3. The room: There was a very bad smell in the room all our stay, it honestly bothered us a lot. 4. Location of our room: We booked our room with a view, they gave us a room directly next to the parking. When we asked for a change they told us it was fully booked now but we should wait till another room is available another day. When they told us a room is available we didn’t want to change because we already settled down and unpacked and we had a lot of activities to do in Cancun. 5. The receptionists barely speak english and we were finding it hard to communicate questions we had about our stay.
Stayed 6 nights in Nov 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 10 days and 9 nights. The front desk personal were awesome ! And huge accolades to Faby and Francisco :) Continental breakfast was good, the cleaning staff were awesome. The hotel was clean and the rooms were nice. The 2 pools on the roof were awsome. Location is a little out of the way so personal transportation is recommended or an Uber/ taxi. All in all, i recommend this hotel and look forward to coming back. Thank you Residence Inn by Marriot
Stayed 9 nights in Nov 2024

10/10 Excellent

Maria Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estancia fue muy agradable, solo estaría mejor que agregarán restaurantes porque la zona hotelera está lejos y es difícil el traslado
Stayed 1 night in Nov 2024

10/10 Excellent

DENNYS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful, and the room is very comfortable. Great place for a long stay. Not so great if you are looking for a hotel to party, is not intended for this.
Stayed 6 nights in Nov 2024

10/10 Excellent

Nikolaos

Stayed 1 night in Nov 2024

10/10 Excellent

MARIA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The rooms are great, comfortable bed, wonderfully designed
Stayed 1 night in Nov 2024

10/10 Excellent

LaKeeda

My flight got cancelled and the staff was very accommodating. They help me adjust my vacation.
Stayed 1 night in Nov 2024

8/10 Good

joaquin, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
No shuttle from/to airport
Stayed 1 night in Nov 2024

10/10 Excellent

Yurii, Whistler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite a cozy place and good hotel staff, especially the waiters upstairs in the restaurant. Thank you!
Stayed 8 nights in Nov 2024

10/10 Excellent

Roque David

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent for business travel
Stayed 1 night in Nov 2024

10/10 Excellent

MARIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, spacious and great rooms
Great hotel!!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Precious, Calgary

Stayed 8 nights in Oct 2024

8/10 Good

mahesh

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great hitel and the employees were fantastic however the room was not in the best shape. Bathroom was leaking when taking shower. Please fix that
Stayed 2 nights in Nov 2024

10/10 Excellent

MARIA

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful
It was amazing
Stayed 2 nights in Nov 2024

8/10 Good

Freddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Norman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people
Stayed 5 nights in Nov 2024

10/10 Excellent

Pedro Antonio

Stayed 4 nights in Oct 2024

8/10 Good

Pablo Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
El aire acondicionado no funcionó bien.
Stayed 2 nights in Nov 2024

8/10 Good

Taylor

Traveled with family
Liked: Staff & service, property conditions & facilities
Good hotel with big rooms for the price. The first room was a bit musty but there was no problem moving to another room. The kitchen utensils weren’t very clean but everything else was ok. Staff were very helpful and friendly. Breakfast was good. For 85$ a night it’s a great deal. We stayed at other fancier resorts and hotels but if you don’t need the beach or fancy pools, this place is fine.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jaun

Stayed 1 night in Nov 2024

6/10 Okay

Divya

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice property with a few things that could be better executed, it was raining that day so there was water in the lobby, and shower temperature controls weren't working, either it was too hot or too cold. There is no restaurant nearby and their snack bar was closed during rain so it becomes little difficult if you don't have your own car to go around.
Stayed 1 night in Oct 2024

8/10 Good

Cuauhtemoc

Excellent, comfortable and quiet place. Very good service, all the hotel employees were very friendly.
Stayed 3 nights in Oct 2024