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Iberostar Selection Cancún - All Inclusive

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Iberostar Selection Cancún - All Inclusive

9 outdoor pools, pool umbrellas, sun loungers
Free minibar, in-room safe, desk, laptop workspace
Children's area
Billiards
Yoga

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • On private beach
    On private beach
  • All inclusive
    All inclusive
  • Hot Tub
    Hot Tub
  • Spa
    Spa

Explore the area

Map
Boulevard Kukulcan, Km. 17, Cancun, QROO, 77500
  • Kukulcan Plaza Shopping Mall
    1 min walk
  • Luxury Avenue Shopping Mall
    2 min walk
  • Marlin Beach
    5 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    19 min drive

Room options

View all photos for Premium Room, Partial Ocean View (Accessible)

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View (Accessible)

  • 398 sq ft
  • Partial ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View

  • 398 sq ft
  • Partial ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Promo)

  • 398 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Villa, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront

  • 624 sq ft
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Suite, Ocean View

32-inch LCD TV with cable channels, TV

Standard Suite, Ocean View

  • 398 sq ft
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Balcony, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Balcony, Ocean View

  • 398 sq ft
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Villa, Oceanfront (Swim Out)

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront (Swim Out)

  • 624 sq ft
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Villa, Poolside

Free minibar, in-room safe, desk, laptop workspace

Villa, Poolside

  • 624 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

  • 398 sq ft
  • Sleeps 1
  • 1 King Bed OR 1 Double Bed

View all photos for Premium Room, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Ocean View

  • 398 sq ft
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Master)

Free minibar, in-room safe, desk, laptop workspace

Suite, Ocean View (Master)

  • 1475 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Promo)

  • 398 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (Master)

Free minibar, in-room safe, desk, laptop workspace

Suite, Ocean View (Master)

  • 1475 sq ft
  • Sea view
  • Sleeps 1
  • 1 King Bed

View all photos for Suite, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Suite, Oceanfront

  • 958 sq ft
  • Ocean view
  • Sleeps 1
  • 1 King Bed

View all photos for Suite, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Suite, Oceanfront

  • 958 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Suite, Ocean View

32-inch LCD TV with cable channels, TV

Standard Suite, Ocean View

  • 398 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Villa, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront

  • 624 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View

  • 398 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Ocean View

  • 398 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

  • 398 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Villa, Poolside

Free minibar, in-room safe, desk, laptop workspace

Villa, Poolside

  • 624 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, Oceanfront (Swim Out)

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront (Swim Out)

  • 624 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Balcony, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Balcony, Ocean View

  • 398 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Partial Ocean View (Accessible)

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View (Accessible)

  • 398 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

Aerial view

Wyndham Alltra Cancun All Inclusive Resort

Pool
All inclusive
Spa
Kids pool
4.4 out of 5, Excellent, (5756)
The price is $305
per night
$305 total
includes taxes & fees
Dec 8 - Dec 9
Wyndham Alltra Cancun All Inclusive Resort

About the neighborhood

Cancun

With a stay at Iberostar Selection Cancún - All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. .This all-inclusive resort is 2.5 mi (4.1 km) from Iberostar Cancun Golf Course and 4.1 mi (6.6 km) from Delfines Beach.
View more Resorts in CancunOpens in a new window

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk - 0.0 miles
  • Marlin Beach - 5 min walk - 0.3 miles
  • Cancun Interactive Aquarium - 12 min walk - 0.7 miles
  • La Isla Shopping Mall - 12 min walk - 0.7 miles
  • Aquaworld - 3 min drive - 1.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪La Veranda - ‬6 min walk
  • ‪El Fish Fritanga - ‬5 min walk
  • ‪Ilios Restaurant - ‬8 min walk
  • ‪mb Restaurant - ‬9 min walk
  • ‪Taboo Cancun - ‬13 min walk

About this property

Iberostar Selection Cancún - All Inclusive

Luxury resort on the beach, with 9 outdoor swimming pools
Iberostar Selection Cancún - All Inclusive offers 426 air-conditioned accommodations with free minibar items and safes. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a water park, a private beach, and an outdoor tennis court. 9 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 426 air-conditioned rooms featuring free minibar items and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at El Maguey Restaurant, one of the resort's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This resort has 108996 square feet (10126 square meters) of space consisting of conference space and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
El Maguey Restaurant - This beachfront buffet restaurant specializes in Mexican cuisine.
El Laguito - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
La Horma - This fine-dining restaurant serves dinner only. Open daily.
American Bistro - This bistro serves dinner only. Open daily.
Naga Hibachi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • American Bistro
  • El Laguito
  • El Maguey Restaurant
  • La Horma
  • Naga Hibachi

Things to do

  • 18-hole golf course
  • 2 spa tubs
  • 9 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Optional golf privileges
  • Outdoor tennis court
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 108,996 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Eco-friendly cleaning products used
  • Living plant wall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Iberostar
All Inclusive Iberostar Cancun
Cancun All Inclusive Iberostar
Cancun Iberostar
Cancun Iberostar All Inclusive
Iberostar All Inclusive Cancun
Iberostar Cancun
Iberostar Cancun All Inclusive
Hilton Cancun Resort
Hilton Golf Spa Resort Cancun
Iberostar Cancun Hotel Cancun
Iberostar Cancun All Inclusive All-inclusive property
Iberostar All Inclusive All-inclusive property
Iberostar All Inclusive
Iberostar Selection Cancun All Inclusive All-inclusive property
Iberostar Selection All Inclusive All-inclusive property
Iberostar Selection All Inclusive
All-inclusive property Iberostar Selection Cancun All Inclusive
Iberostar Selection Cancun All Inclusive Cancun
Iberostar Cancun All Inclusive
Iberostar Selection Inclusive

Iberostar Selection Cancún - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 490 out of 1127 reviews" "
Rating 8 - Good. 299 out of 1127 reviews" "
Rating 6 - Okay. 151 out of 1127 reviews" "
Rating 4 - Poor. 94 out of 1127 reviews" "
Rating 2 - Terrible. 93 out of 1127 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

ZORA

Traveled with partner
Liked: Amenities
Everything
Stayed 7 nights in Nov 2024

8/10 Good

Jocelyn

Traveled with partner
Liked: Cleanliness, staff & service
The hotel looks like it was in full splendor in the ’60s. The buildings look like they need more care. It is a big property. The staff, in general, are lovely; they always care for the details. They are friendly and polite. We must mention Kenya, who was very courteous, at the beach all days we were there. The beach location is spectacular.
Stayed 4 nights in Aug 2024

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, We will come back again!
Stayed 4 nights in Aug 2024

4/10 Poor

Satish

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I have been to at least 10 resorts in Cancun prior to this and let me tell you, this was the worst resorts of all. First when you enter the resort, no welcome drinks, not absolutely necessary but in case of this resort the lobby is so hot that would be a good to have. Staff at the lobby was ok, not the most welcoming. After the checkin they want you to reserve one and only one restaurant (Japanese). The rest are first come and you have to come daily at 5 and put your name on the list or wait 2-3 hrs for any restaurant. At the same time you book Japanese restaurant they will try to lure into their sales presentation. Please don’t fall for it, but to each their own. The bus boys were good and helped with luggage and ride to villas. We requested ground floor as they don’t have elevators and with kids to carry them up and down is pain, but that request didn’t go through. They said the next day we might get one but that too with one king bed. So not very ideal with small kids. Next was the ordeal with the key cards. Didn’t work for first 4 out of 6 days we stayed. I had to change keycards at least 3 times and 2 of those was at 10 pm where you have to walk from the villas to the lobby which is not near by any means and pretty dark. The kids pool and club which was our main selling point was not good. Photos dont give reality and don’t fall for it. Room service was good. Food came in decent time. Food though not the greatest but at least came on time. Their coffee shop was good.
Stayed 6 nights in Aug 2024

8/10 Good

Sezim

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Haneka, Jurupa Valley

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The pros: good amount of F&B choices for being an all inclusive hotel. The cons: old property, room’s amenity is outdated, room isn’t that clean(you can find stains here and there on bedsheet, etc) and overall hotel staffs’ service/professionalism are lacking
Stayed 4 nights in Aug 2024

10/10 Excellent

Miguel A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to recognize Yoania and Daniel for their professionalism in providing us with their attention and service, which were exceptional, and to all the staff.
Stayed 7 nights in Aug 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

8/10 Good

john laverne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice!!
Stayed 3 nights in Jul 2024

6/10 Okay

Nelly

Liked: Cleanliness, property conditions & facilities
I was expecting the same quality of food as I experienced in Iberostar Punta de Mita, however this was extremely disappointing. I cannot say anything positive about the dinning. Unfortunately we were not able to experience three of the restaurants on the property because they're seating system needs improvement. It was noticeable how understaffed they were in the restaurants. They had plenty of reps in consThe staff on hand appeared overworked.
Stayed 4 nights in Aug 2024

10/10 Excellent

Maria

Traveled with family
Liked: Amenities
Activities it’s always something to do
Stayed 6 nights in Jul 2024

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service
I like the quietness and not too crowded. I wouldn't say I enjoyed the A/C was broken for two days, both rooms and lobby felt hot and humid. the food quality could be improved
Stayed 5 nights in Jul 2024

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Fernando, the concierge was excellent, Luis & Manuel in the buffet provided excellent service, and Isabel did a great job keeping our room clean. Not a lot of night events but good for short getaway for family
Stayed 3 nights in Aug 2024

10/10 Excellent

Carter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and great dining options
Stayed 5 nights in May 2024

6/10 Okay

Mary A

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room outdated sheets stained. Changed room. Lost power and no AC for an entire day. Vent fell out of wall. No notification about the power.
Stayed 8 nights in Jul 2024

6/10 Okay

Nusreta

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff is very nice and friendly The room is not good at all I felt like I am in a motel 8
Stayed 6 nights in Jul 2024

4/10 Poor

Maribel, Ontario

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

2/10 Terrible

Jasmine

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed here for 4 night 1st night lobby was hot no air conditioning in the lobby. Upon checking in I was charged $500 for my 4 year old daughter I called the resort few months before I booked the rooms and was told that children under 5 were free that was wrong I mentioned to them I they said it was under 3 gave me the wrong information over the phone. First day there room wasn't ready which we were ok with cause we had arrived at the resort early. Buffet food was cold but ok. Elevator we're taking forever to come down and super hot in there AC same in the roomswaited 45 mins in the room for our luggages never came. The shower door wouldn't close water would get everything on floor Maguey Mexican restaurant only had few items took over hour and half and it was cold and wasn't to great.That night most of our group had more then 5 drinks though out the day and felt nothing the drinks were watered down.Day 2 pool was great. there is a food truck outside amazing chicken bites fries and quesadillas the best I ever had. Drinks outside were little better La Horma Italian restaurant had great food. Japanese (Hibachi) restaurant was ok. American Bistro wasn't the best bland food.Last day there was power outage and we were stuck in the lobby for hours w/o power lack of communication from staff didn't provide water people were sleeping outside on the lounge chairs once the power came back the AC didn't work all night in the room for everyone will not be back $2,300 4 night no thanks
Stayed 4 nights in Jul 2024

4/10 Poor

Ariana, Ontario

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at many beautiful resorts in Cancun with amazing service and food. I wanted to try a different resort I should have done my research. The food was average, drinks were not great. We service was a hit and miss. Erving, Manuel, Lilia, Veronica and Salma were great ! Now that’s service ! The only bad experience was with Leslie from the Italian restaurant she was super rude with a couple of families. I was floored at the lack of service she provided. The AC broke it took over 24 hours to fix in 90 degree weather. I understand that’s out of the employees hands. However what they can control is how they respond to the situation and help accommodate the guest. Iberostar lost my business.
Stayed 5 nights in Jul 2024

8/10 Good

Ana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During the initial check-in process, there were challenges regarding the requested adjoining rooms at the pool/beach villas. Despite prior confirmation with the hotel and Expedia to ensure adjoining or at least side-by-side rooms, the accommodation for such arrangements was unavailable at the time of check-in, resulting in separate rooms. After a lengthy check-in process of approximately 2 hours, which negated the purpose of an early arrival, I approached the front desk later in the evening, around 8-9pm. Subsequently, a courteous and helpful staff member facilitated the allocation of adjacent villa rooms, and an additional accommodation. Overall, the front desk staff demonstrated amiability and professionalism, despite the initial reservation challenges.
Stayed 4 nights in Jul 2024

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

2/10 Terrible

MARIA, SCOTTSDALE

Stayed 4 nights in Jul 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

4/10 Poor

Roland Ray

Traveled with group
Disliked: Staff & service, amenities
Staff wasn’t attentive! They had a terrible attitude they were super under staffed slow! My key (card) stayed getting disconnected been to many resorts and these has been the worst!
Stayed 4 nights in Jul 2024