4/10 Poor
Jane
Nov 23, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pros
The reception and bar staff were friendly, attentive, and welcoming. We paid a little extra for a sea-view room, which offered a wonderful outlook over the bay and esplanade. We tried the daily chef’s special twice; at $25 per person it was excellent value. The sirloin steak in particular was beautifully tender and flavourful, complemented by a $6 happy-hour cocktail or beer between 4–6pm. The guest laundry on several floors was also very convenient for long-term travellers.
Cons
With newer 5-star resorts along the esplanade—such as the immaculate Crystalbrook Riley—the hotel’s urgent need for a full refurbishment becomes even more apparent. Scuffed doors, worn carpets, and tired décor are visible throughout. On one morning we were woken at 6:30am by loud hammering and drilling, and staff were unable to explain the disturbance.
The outdoor pool area, though spacious, was disappointing. Across our five-night stay,there were no cushions or pads on the loungers, making them uncomfortable for more than a short sit. There were also no umbrellas or shaded areas, which is essential under the strong Cairns sun. The wooden decking and surrounding areas were soiled with bird droppings and debris, and the pool itself contained leaves and corroded fixtures, giving the impression of a neglected facility. We ultimately chose not to use it at all.
I would encourage travellers seeking a higher-quality experience to consider alternatives where all facilities can be enjoyed.
Jane
Stayed 5 nights in Nov 2025