2/10 Terrible
Janey
Nov 16, 2018
Disliked: Staff & service, property conditions & facilities, room comfort
HORRIBLE EXPERIENCE - DO NOT STAY
The hotel location is extremely difficult to find. All taxi driver do not know the location of the hotel even after we show them the English and Korean address. We booked for three people stay for two nights and they only provided 1 bath towel and 2 hand towels. The reception lobby closed at 10pm and we weren't informed. We were stranded for a long time until we got a hold of someone at the nearby convenience store to call someone. Our hotel room toilet couldn't flush properly (plugged). On the last day upon checkout, I was going to pickup my toque that I accidentally left on the lobby but we found out the lobby is closed and the hotel next door mentioned it's closed for business permanently. This caused us to miss our transportation to busan station and missed out train to Seoul. We had to buy new tickets and as the next train was full, we could only purchase standing tickets. They didn't even bother to inform us when we checked in in the afternoon that the lobby closed at 10pm and they didn't give our cards. There's not much to do around this hotel either.
Disclose your hotel description more accurately!!!
Janey
Stayed 2 nights in Nov 2018