With a stay at Hotel Castillo Resort in San Gil, you'll be on a river, just a 5-minute walk from El Puente Shopping Center and 8 minutes by foot from La Libertad Park. .This family-friendly hotel is 0.1 mi (0.1 km) from Gallineral Natural Park and 0.4 mi (0.7 km) from Parque Gallineral.
What's nearby
El Puente Shopping Center - 5 min walk - 0.3 miles
San Gil Cathedral - 10 min walk - 0.6 miles
Hill of the Cross - 10 min walk - 0.6 miles
Parque Gallineral - 11 min walk - 0.6 miles
Gallineral Natural Park - 14 min walk - 0.8 miles
Restaurants
Yogen Fruz San Gil - 6 min walk
Parque Gallineral - 11 min walk
Juan Valdez Colombian Premium Coffee - 6 min walk
Cafeteria Salon de Onces Monterrey - 7 min walk
Kafé Loma Verde - 6 min walk
About this property
Hotel Castillo Resort
Riverfront hotel with a full-service spa and free water park access
Hotel Castillo Resort offers 142 air-conditioned accommodations with complimentary toiletries. Rooms open to balconies. Accommodations offer separate sitting areas and include desks. 42-inch LCD televisions come with cable channels.
Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
An outdoor pool and a children's pool are on site. Other recreational amenities include a complimentary water park.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Cielo y tierra. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is open daily.
Make yourself at home in one of the 142 air-conditioned rooms featuring LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a complimentary water park and an outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Grab a bite to eat at the hotel's restaurant, which features a bar/lounge, or stay in and take advantage of the 24-hour room service. A complimentary local cuisine breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary local cuisine breakfast is served each morning between 7:00 AM and 9:00 AM.
Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.
Languages
Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Onsite parking available only on request
Free self parking on site
Food and drink
Free local cuisine breakfast available daily 7:00 AM to 9:00 AM
A bar/lounge
A restaurant
Snack bar/deli
Things to do
Children's pool
Free water park
Full-service spa
Outdoor pool
TV in common areas
Waterslide
Family friendly
Children's pool
Free water park access
Outdoor pool
Snack bar/deli
Waterslide
Conveniences
24-hour front desk
Hair salon
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Business services
Business center
Outdoors
Garden
On a river
Pool loungers
Pool umbrellas
Terrace
Full-service spa
Body scrubs
Facials
Manicures/pedicures
Massage
Spa open daily
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Well-lit path to entrance
More
1 building
9 floors
Banquet hall
Built in 2012
Smoke-free property
Traditional architecture
Room amenities
Bathroom
Free toiletries
Private bathroom
Rainfall showerhead
Shower
Towels provided
Entertainment
42-inch LCD TV with cable channels
Food and drink
24-hour room service
More
Air conditioning
Desk
Iron/ironing board on request
Separate sitting area
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 1:00 PM
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards
Safety features at this property include a fire extinguisher and a first aid kit
We should mention
There is limited hot water on site
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Property is also known as
Hotel Castillo Resort San Gil
Castillo San Gil
Hotel Hotel Castillo Resort San Gil
San Gil Hotel Castillo Resort Hotel
Hotel Hotel Castillo Resort
Castillo
Hotel Castillo Resort Hotel
Hotel Castillo Resort San Gil
Hotel Castillo Resort Hotel San Gil
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Decent location about 10 minute walk across the river to town. Very accommodating staff. Busy only on weekends. Breakfast buffet on weekends. To-order on weekdays. Elevators and hot showers were rather hit or miss. Overall it was fine for the money.
Property looks bad, unpainted building and you have to deal with dirt, wheelbarrows cause they still working on the property. Not what I was expecting about it.
El servicio fue pesimo al llegar al hotel. Esa noche compramos licor en el mismo hotel para consumo con unas amistades y familiares y a las 10pm de la noche nos apagaron todas las luces del hotel sin avisarnos que iban a estar cerrando. Lamentablemente es una falta de respeto al consumidor. Luego en la habitacion cuando nos fuimos a banar con mi esposa no habia agua caliente y la ducha estaba danada, se le salia por todos lados. El dia siguiente al hacer el checkout para poder explicar la situacion que nos paso, no habia ningun gerente para hacer nuestras sugerencias. Lamentablemente no lo recomiendo en lo absoluto.
Edrick
Stayed 1 night in Jul 2022
6/10 Okay
CESAR
Traveled with family
Jul 18, 2022
Disliked: Cleanliness
I will give a 2 and 1/2 starts to this Hotel
PArt of the entertainment offered by the Hotel for the kids was free and the other section was an additional cost. I was not aware of this. The cleanness of the rooms still has some details that are not tolerable.
They offer a much better price if you book directly or in person.
Staff very unprofessional, we were required documents for our children which we didn't know. We were told if documents weren't showed the "sorry you cannot stay"
Finally signing a waiver, while my son falling asleep in the front desk sofa.
AC room didn't cool enough, no trash can in the room only in the bathroom. 1st night one family member didn't sleep well bc room too warm. Changed room for a better one but shower wasn't working properly and ACsystem leaking water at night.
This hotel has good amenities but service is poor, there are many safety risks for children in the pool, pool no warm enough, this hotel needs to be walked by to be categorize as 3 stars hotel. Stay wasn't a pleasant as it is mentioned in its web site or other websites. We are paying an expensive night to have a mediocre sleep. Not fair.
Las instalaciones demasiado oscuras, adicional es un poco incomodo la poca privacidad que se tenia para el uso de la piscina y demás aréas teniendo en cuenta que los fds dan pasadía a personas que no se encuentran hospedadas en el hotel, los pavos dejaban suciedad a su paso y esta no era aseada oportunamente.
Un hotel agradable, con buen ambiente, zonas amplias. Se encuentra en remodelación, pero nuestra vida stancia fue amena. El único punto desfavorable fue la limpieza sobre todo al momento del desayuno, en medio de la pandemia no es que se respete el protocolo de bioseguridad, quería tomar un pocillo para servirme café y lo encontré ya usado, aún con desperdicio de café, justo sobre los "pocillos limpios".
CUANDO LLEGAMOS AL HOTEL LA RESERVA NO EXISTÍA, EN EL HOTEL NO NOS ATENDIERON BIEN, SOLO NOS DIJERON QUE ERA RESPONSABILIDAD DE LA PÁGINA WEB HOTELES.COM QUE ELLOS NO PODÍAN HACER NADA, SOLO BUSCAR UN HOTEL, VALGA ACLARAR QUE FUIMOS EN LA TARDE NOCHE DESPUÉS DE UN VIAJE LO ÚLTIMO QUE ESPERABA ERA ESO POR PARTE DEL HOTEL.
Muy mala limpieza, poco personal para la capacidad del hotel, pésima comida y otros huéspedes peleándose a las 2 de la madrugada. Muy mala experiencia.
Las habitaciones estaban limpias, sin embargo el hotel no respeta normas de distanciamiento y bioseguridad . El desayuno es un desorden total piden turno y no los cumplen. El desayuno muy mal presentado jugos del día anterior, huevos sin sabor algunos, leche cortada y así por el estilo todo. El parqueadero es en un sitio que tienen como depósito de materiales , difícil parquear y hay que dejar las llaves
Las habitaciones estaban limpias, sin embargo el hotel no respeta normas de distanciamiento y bioseguridad . El desayuno es un desorden total piden turno y no los cumplen. El desayuno muy mal presentado jugos del día anterior, huevos sin sabor algunos, leche cortada y así por el estilo todo. El parqueadero es en un sitio que tienen como depósito de materiales , difícil parquear y hay que dejar las llaves
Muy bien el sitio el único inconveniente fue con la aplicación de hoteles. los precios diferentes a los del hotel no permiten cancelación sino hasta dos días antes muy mal servicio por parte de la aplicación. El hotel si es muy hermoso con una excelente atención y comida.