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Holiday Inn Bucaramanga Cacique by IHG

3.5 star property

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Photo gallery for Holiday Inn Bucaramanga Cacique by IHG

Outdoor pool
Exterior
Premium bedding, down comforters, minibar, in-room safe
2 bars/lounges, rooftop bar
Suite, 1 King Bed, Non Smoking | Living room | TV, pay movies

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Breakfast available
  • Pool
  • Parking included
  • Gym

Explore the area

Map
Transversal Oriental Con Calle 93, Bucaramanga, Santander, 68001
  • Cacique Shopping Mall
    ‪1 min walk‬
  • La Flora Ecological Park
    ‪17 min walk‬
  • University of Santander
    ‪3 min drive‬
  • Bucaramanga (BGA-Palonegro Intl.)
    ‪34 min drive‬

Room options

View all photos for Premium Room

Premium bedding, down comforters, minibar, in-room safe

Premium Room

  • 324 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Premium bedding, down comforters, minibar, in-room safe

Standard Room, 1 King Bed (High Floor)

  • 316 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, down comforters, minibar, in-room safe

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom (Walk-In Shower)

Suite, 1 Bedroom (Walk-In Shower) | Premium bedding, down comforters, minibar, in-room safe

Suite, 1 Bedroom (Walk-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Standard Room, 1 Queen Bed, Accessible | Premium bedding, down comforters, minibar, in-room safe

Standard Room, 1 Queen Bed, Accessible

  • 436 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, down comforters, minibar, in-room safe

Standard Room, 2 Double Beds

  • 324 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Standard Room, 1 King Bed

  • 324 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

Premium bedding, down comforters, minibar, in-room safe

Standard Room, 2 Double Beds (High Floor)

  • 324 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, down comforters, minibar, in-room safe

Suite, 1 Bedroom

  • City view
  • Sleeps 2
  • 1 King Bed

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The price is $74
per night
$74 total
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About the neighborhood

Bucaramanga

A stay at Holiday Inn Bucaramanga Cacique by IHG places you in the heart of Bucaramanga, steps from Cacique Shopping Mall and a 3-minute drive from La Flora Ecological Park. .This family-friendly hotel is 1.6 mi (2.5 km) from Cabecera Shopping Mall and 1.7 mi (2.7 km) from University of Santander.

What's nearby

  • Cacique Shopping Mall - 1 min walk
  • Cabecera Shopping Mall - 3 min drive
  • Canaveral Mall - 5 min drive
  • Clínica Foscal Internacional - 5 min drive
  • Alfonso Lopez Stadium - 7 min drive

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 34 min drive

Restaurants

  • ‪Crepes & Waffles - ‬1 min walk
  • ‪Mis Carnes Parrilla - Bucaramanga - ‬1 min walk
  • ‪Burger King - ‬4 min walk
  • ‪Maki - ‬2 min walk
  • ‪Chiflas CC El Cacique - ‬1 min walk

About this property

Holiday Inn Bucaramanga Cacique by IHG

Family-friendly hotel connected to a shopping center in Sotomayor with 2 restaurants
Holiday Inn Bucaramanga Cacique by IHG offers 190 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sol & Vida. Services include massages. The spa is open daily.
Make yourself at home in one of the 190 air-conditioned rooms featuring minibars. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, including a 24-hour health club, an outdoor pool, and a steam room. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at 1622 Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 6 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Bucaramanga? This hotel has 4176 square feet (388 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6 AM and 10:00 AM.
1622 Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Bucayba GastroBar - This poolside rooftop bar specializes in international cuisine and serves dinner only. Open daily.
Piatti dal Cielo - This fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: COP 34,000 for adults and COP 20,800 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1622 Restaurant
  • Bucayba GastroBar
  • Piatti dal Cielo

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Playground
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Art supplies
  • Babysitting (surcharge)
  • Children's pool
  • Children's toys
  • Free crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (4,176 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Ballroom
  • Banquet hall
  • Built in 2013
  • Communal living room
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Mini-fridge
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately COP 34000 for adults and COP 20800 for children
  • Airport shuttle fee: COP 40000 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: COP 40000 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 10:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Bucaramanga
Holiday Inn Bucaramanga Cacique
Holiday Inn Cacique
Holiday Inn Cacique Hotel
Holiday Inn Cacique Hotel Bucaramanga
Holiday Inn Bucaramanga Cacique Hotel

Holiday Inn Bucaramanga Cacique by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 586 out of 793 reviews
Rating 8 - Good. 144 out of 793 reviews
Rating 6 - Okay. 35 out of 793 reviews
Rating 4 - Poor. 15 out of 793 reviews
Rating 2 - Terrible. 13 out of 793 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alvaro Jose Rey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the fact that the hotel shares the same building with Cacique's shopping mall: you have all services you require without venturing too far. For those who enjoy running or are traveling for business this is the place, only few meters from the athletics stadium and Bucaramanga's convention center. I would come back every time I had the chance.
Stayed 2 nights in Oct 2024

8/10 Good

Maria Teresa

Stayed 1 night in Oct 2024

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, modern facilities, and convenient location in the Cacique shopping center. Spacious and comfortable room, stunning rooftop pool with panoramic views of the city. The hotel delivers on comfort and quality, making it an ideal choice for a short stay in Bucaramanga.
Stayed 1 night in Oct 2024

6/10 Okay

Abhinav

Stayed 2 nights in Sep 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and helpful. The rooms are extremely comfortable and excellent status
Stayed 4 nights in Sep 2024

10/10 Excellent

Henrik

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent quality food.
Stayed 1 night in Sep 2024

10/10 Excellent

NELSON, Toronto

Stayed 1 night in Sep 2024

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, amenities
None
Stayed 3 nights in Sep 2024

10/10 Excellent

Edison

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2024

8/10 Good

johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Siempre e dicho que es buen hotel. Pero ka neverita en el cuarto deben de hacer algo pues esta en un cajon y aunque tenga un poco de ventilacion no es lo suficiente pues las bebidas se mantienen tibias y no frias
Stayed 8 nights in Aug 2024

10/10 Excellent

Kenia

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with this choice
Stayed 17 nights in Aug 2024

8/10 Good

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and quality service.! Roof top bar and the restaurant were excellent with impressive views of the city.!
Stayed 5 nights in Aug 2024

10/10 Excellent

Jermira

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received excellent service by the team, and especially would like to give Christian and Adriana from the breakfast restaurant thank you for your attention, to like me feel at home and for taking care of us.
Stayed 10 nights in Aug 2024

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are very polite, accommodating, and helpful. The hotel is located on top of a shopping center with a wide variety of products from clothing to shoe stores, a movie theater, a casino, and food court. The hotel itself has an excellent restaurant and an expectacular bar by the poolside with an even more expectacular view of the city and mountains.
Stayed 9 nights in Jul 2024

10/10 Excellent

Everth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem was the smell when they were painting the parking garage expanded to the rooms during the night. They moved me to another room which solved the problem but a bit inconvenient.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jimena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this location is superb! Very friendly and professional. The hotel is very clean! I highly recommend the rooftop, it has an amazing view and great drinks! The staff is amazing here. Dont miss the chance to have breakfast… fantastic!
Stayed 1 night in Jul 2024

10/10 Excellent

Vilma

Liked: Cleanliness, staff & service, property conditions & facilities
I love the hotel. Unfortunately, I was not able to reserve a suite again because they are sold out.
Stayed 3 nights in Jul 2024

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The music at the bar was too folkypop, I.e. in port taste, other than awfullly loud.
Stayed 4 nights in Jul 2024

10/10 Excellent

Nidia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent property staff
Stayed 6 nights in Jul 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I experienced issues at check-in. From my app, appeared that the room was paid, however the hotel did not have it registered. Therefore I needed to check my credit card statements, leave another open voucher... Very uncomfortable.
Stayed 3 nights in Jul 2024

4/10 Poor

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
It's a good hotel with nice staff. My only complaint is for the price you pay, breakfast still isn't included. Which is unusual for Colombia. No complimentary water. Rooftop bar and pool are nice. Right next to Cacique Mall.
Stayed 1 night in Jul 2024

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Frank is very helpful!
Stayed 7 nights in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in the city
Stayed 5 nights in Jun 2024