8/10 Good
Richard H., St. Albans
Nov 19, 2024
Liked: Cleanliness
Comfortable and well equipped apartment
Location is as described. On a busy boulevard disrupted by the building of the new metro line, but set well back so not noisy.
Spacious and very well equipped property. Some instructions for the use of the equipment would have been welcome.
The one complaint concerns the check-in process. I wrote at least twice to the owner for instructions, but he did not reply. The 'here are your keys' message from Vrbo was reassuring, but did not work. Then TWO HOURS before the check-in time -- when I was on the train to Belgium -- the owner sent an email requiring a whatsapp number (which I do not have) before sending entry details. My wife, who was to pick up the keys, had great difficulty contacting him, and had to wait two hours before she could get access to the apartment.
Subsequently the owner did respond promptly when we had problems with the wifi.
Richard H.
Stayed 3 nights in Nov 2024