2/10 Terrible
natalie h.
Nov 4, 2024
Disliked: Cleanliness
Got double booked. very upset.
We arrived at the house at the start of our stay and there was a group of guys already staying at our house. We realized that we got double booked and OUR GROUP was forced to relocate even though we booked first. VRBO did the right thing and found us a hotel for the night and then another house for the rest of the stay but the house they gave us was in a terrible part of town. A group of girls being forced to relocate to a sketchy, unsafe area when WE booked first is unacceptable. Not only this but we had several pre booked ubers to the original house that was had to just cancel and lose the money. We asked VRBO for at the very least a partial refund and they have given us little to no promises of any sort of arrangement. Very disappointed in VRBO and will not trust to book through this company again. Glad they found us another house and tried to make it right but this shouldn’t have happened in the first place.
natalie h.
Stayed 3 nights in Oct 2024