Room was quite spacious and nicely decorated, it was clean and bathroom was big. However, our room was in the basement and every time someone walked upstairs, you can hear squeaky noises, doors were slammed very loudly and woke up us several times. Ac in our room wasn’t working properly so reported at the reception but they didn’t had a clue on how to make it work, at one point they put the temperature in 32degree and said it was working fine. Who can sleep in 32degree when the room is already hot and outside temperature was really high. So requested for the table fan, which they said they will provide to us but they never did so just gave up. Opening Windows wasn’t that great either as you can smell someone smoking outside or we could hear people trying to use the carpark as our room was just below the carpark. Even at the bar, when we ordered drinks at our last night, the guy in the bar couldn’t understand us properly and took ages to prepare our drinks when it wasn’t even busy and other 2 customers was waiting to be served. We have stayed in many Accor hotels throughout UK and aboard but by far this was the worst experience we have experienced. I wouldn’t recommend.