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Best Western Plus The Connaught Hotel & Spa

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Plus The Connaught Hotel & Spa

Standard Room, 1 Double Bed, Non Smoking, Balcony | Premium bedding, in-room safe, individually decorated
Reception
Terrace/patio
Fitness facility
Suite, 1 King Bed, Balcony, Garden View | Premium bedding, in-room safe, individually decorated

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot Tub
  • Pool
  • Gym
  • Spa
  • Bar
  • Room service

Explore the area

Map
30 West Hill Road, Bournemouth, England, BH2 5PH
  • Bournemouth International Centre
    6 min walk
  • Bournemouth Lower Gardens
    8 min walk
  • Bournemouth Beach
    8 min walk
  • Bournemouth (BOH-Bournemouth Intl.)
    14 min drive

Room options

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Premium bedding, in-room safe, individually decorated

Standard Room, 1 Twin Bed, Non Smoking

  • 95 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, in-room safe, individually decorated

Standard Room, 1 Double Bed, Non Smoking

  • 135 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Premium bedding, in-room safe, individually decorated

Standard Room, 2 Twin Beds, Non Smoking

  • 135 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Premium bedding, in-room safe, individually decorated

Superior Room, 1 Double Bed, Non Smoking

  • 175 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking | Premium bedding, in-room safe, individually decorated

Executive Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Balcony

Standard Room, 1 Double Bed, Non Smoking, Balcony | Premium bedding, in-room safe, individually decorated

Standard Room, 1 Double Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking, Balcony

Standard Room, 2 Twin Beds, Non Smoking, Balcony | Premium bedding, in-room safe, individually decorated

Standard Room, 2 Twin Beds, Non Smoking, Balcony

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking (Lodge)

Premium bedding, in-room safe, individually decorated

Standard Room, 1 Twin Bed, Non Smoking (Lodge)

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking (Lodge)

Standard Room, 2 Twin Beds, Non Smoking (Lodge) | Premium bedding, in-room safe, individually decorated

Standard Room, 2 Twin Beds, Non Smoking (Lodge)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Lodge)

Standard Room, 1 Double Bed, Non Smoking (Lodge) | Premium bedding, in-room safe, individually decorated

Standard Room, 1 Double Bed, Non Smoking (Lodge)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Non Smoking (Lodge)

Suite, 1 Double Bed, Non Smoking (Lodge) | Premium bedding, in-room safe, individually decorated

Suite, 1 Double Bed, Non Smoking (Lodge)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Garden View

Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Balcony, Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Garden View

Suite, 1 King Bed, Balcony, Garden View | Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Balcony, Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Shower Only)

Suite, 1 King Bed, Non Smoking (Shower Only) | Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking (Shower Only)

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Bournemouth

With a stay at Best Western Plus The Connaught Hotel & Spa, you'll be centrally located in Bournemouth, a 1-minute drive from Bournemouth Beach and 11 minutes from Poole Harbour. .This eco-certified hotel is 8.3 mi (13.4 km) from New Forest National Park and 13.3 mi (21.5 km) from Corfe Castle.

What's nearby

  • Bournemouth International Centre - 6 min walk
  • Bournemouth Beach - 8 min walk
  • The Square - 10 min walk
  • Bournemouth Pavillion Theatre - 11 min walk
  • Bournemouth Pier - 11 min walk

Getting around

  • Bournemouth Station - 8 min drive
  • Bournemouth (BOH-Bournemouth Intl.) - 14 min drive

Restaurants

  • ‪Brasserie Blanc - Bournemouth - ‬3 min walk
  • ‪Caffè Nero - ‬7 min walk
  • ‪Brewhouse & Kitchen - ‬6 min walk
  • ‪Pasa Too - ‬4 min walk
  • ‪The Hop Inn - ‬1 min walk

About this property

Best Western Plus The Connaught Hotel & Spa

Victorian Bournemouth hotel in Bournemouth City Centre with a full-service spa
Best Western Plus The Connaught Hotel & Spa offers 53 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

This Bournemouth hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision. Guests under 16 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Stay in one of 53 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a spa tub. Additional features at this Victorian hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy British cuisine at Blakes Brasserie, a restaurant where you can take in the garden view and dine alfresco. Or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Full breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 12:30 PM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Bournemouth? This hotel has 3003 square feet (279 square meters) of space consisting of a conference center and 2 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 12:30 PM.
Blakes Brasserie - Overlooking the garden, this brasserie specializes in British cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
The Gin Bar - Onsite bar. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 12:30 PM on weekends; GBP 17.50 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blakes Brasserie
  • The Gin Bar

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (3,003 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1850
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 40.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 6 2025 to January 10 2025 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa
  • Spa tub
  • Swimming pool
The following facilities are closed on Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 17.50 per person
  • Self parking fee: GBP 10 per night
  • Late check-out fee: GBP 40.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Guests under 16 years old are not allowed in the spa tub, and guests under 16 years old are only allowed in the swimming pool, health club, and spa tub with adult supervision
Guests under 16 years old are not allowed in the spa

Property is also known as

Best Western Connaught
Best Western Connaught Bournemouth
Best Western Connaught Hotel
Best Western Plus Connaught Hotel Bournemouth
Best Western Plus Connaught Hotel
Best Western Plus Connaught Bournemouth
Best Western Plus Connaught
Best Plus The Connaught & Spa
Best Western Plus The Connaught Hotel
Best Western Plus The Connaught Hotel & Spa Hotel
Best Western Plus The Connaught Hotel & Spa Bournemouth
Best Western Plus The Connaught Hotel & Spa Hotel Bournemouth

Best Western Plus The Connaught Hotel & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 341 out of 835 reviews" "
Rating 8 - Good. 347 out of 835 reviews" "
Rating 6 - Okay. 97 out of 835 reviews" "
Rating 4 - Poor. 38 out of 835 reviews" "
Rating 2 - Terrible. 12 out of 835 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice location, friendly staff and great pool/spa
Stayed 2 nights in Sep 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

4/10 Poor

Danielle

Stayed 1 night in Sep 2024

6/10 Okay

Ian

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel looks good from the outside, and the public areas like bar and restaurant were modern and welcoming. However, that’s about where it ends, the room was a little dated, hallways scruffy and the pool and spa is need for modernisation. The steam room has a smell and is dark and dingy, the sauna is unloved. Overall I felt the hotel wasn’t overly clean, a lot of dust in areas and a general sense of lack of care. The food in restaurant however, was very good and presented well. The menu was interesting and featured nice options. At the price I paid, I wouldn’t stay again, it would need to be cheaper. £122 for a superior room where the toilet fan was noisy and the floor creaked, the bed hard and the bathroom shower with black marks, is a little overpriced. There are other options in the town at a similar price for better quality.
Stayed 1 night in Sep 2024

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Mixed feelings about this hotel
Staff were very friendly & helpful. Unfortunately the fan made a loud noise and when upstairs room had a shower, our bathroom ceiling leaked. The toilet flush knob came off. I was surprised there were no toilets in pool area/changing rooms and one of the lockers are our pound coin.
Stayed 1 night in Sep 2024

10/10 Excellent

james

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel/poor hotels.com rewards scheme!
Stayed at this hotel many times in the past & very happy with everything it has to offer. Great location, good food, staff & amenities. My only issue is with the hotels.com rewards scheme I booked with definitely poor to say the least. Although I will be staying with this hotel in the future but booking direct!
Stayed 1 night in Sep 2024

6/10 Okay

Raymond

Liked: Amenities
We had an enjoyable stay. We feel the bedrooms bathroom & general areas needs a revamp & brightning up. The breakfast tea/coffee help yourself didn’t enjoy. The last time we were there you were served at your table.The staff in the restaurant were excellent as was the food. Suggestion maybe change menu more often in restaurant.
Stayed 7 nights in Aug 2024

10/10 Excellent

Rosalind

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here, the hotel is one of the more modern hotels in Bournemouth. The hotel is clean and the staff were very friendly & helpful. The spa facilities are really nice and relaxing. We will be returning
Stayed 2 nights in Aug 2024

6/10 Okay

James

Liked: Cleanliness, amenities
Have stayed at this hotel many times previously but was disappointed this time. Breakfast setup has changed since last visit- fewer staff- slow to replace items that had run out- a little chaotic. Swimming pool still a positive and hotel is generally clean. Rooms and building generally could do with updating
Stayed 2 nights in Aug 2024

6/10 Okay

simon

Stayed 2 nights in Jul 2024

10/10 Excellent

Yetunde

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Munjinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Bukky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite spacious and the bed really comfortable. I enjoyed using the gym and they were kind to allow me drop off my bags after checkout for several hours. I found it quite unusual that there were no intercoms in the rooms but what you have instead is a WhatsApp line to contact the front desk or any other services I didn’t feel the absence of the intercoms as the staff was very responsive on WhatsApp. I would definitely stay here again and recommend it to others.
Stayed 2 nights in Aug 2024

10/10 Excellent

Paul

Stayed 3 nights in Aug 2024

8/10 Good

kerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Reception staff were lovely and check in easy. We had a balcony room, unfortunatley this overlooked the car park rather than the gardens. Overall the room size was tight, shower only no bath but did have a full sized bed (always a plus). The pool was big enough and at a nice temperature with a large hot tub area. Towels supplied were nice and soft. There were refurbishment going on when we were there so never got to use the garden until the last day. This is a nice calm space to sit. Used the restuarant once. It was not as good as i had hoped for a two AA rosette. Less than 20 covers but service was still slow. I had the deconstructed beef bourginoin. The meat was lovey but the baby onions tasted like they were taken from a jar and the house roasties had been substituted for a soggy rosti. Area around the hotel was tired but did have a few nice restaurants and was a short walk from the beach.
Stayed 4 nights in Aug 2024

6/10 Okay

Nick

Liked: Cleanliness, staff & service
Welcome water nice. Check in efficient and friendly once several others dealt with. Night porter helpful. Room was spacious but stuffy and air con didn’t work/ no instructions. Didn’t have time to sort it. Bathroom tiny and a large person would have trouble with toilet and shower. Mainly clean but leisure facilities a bit tired.
Stayed 1 night in Aug 2024

6/10 Okay

Janet

Traveled with family
Looks lovely from the outside, but very dated. We were overlooking the courtyard, when there was a wedding at the hotel… very noisy until late into the night. Swimming pool, steam room and sauna were very basic and could do with an update. Plus side, great location.
Stayed 1 night in Aug 2024

8/10 Good

dominic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Good value. Comfortable.
Well situated property with parking. Comfortable well equipped room, crisp linens, water, tea/coffee/biscuit. Pump lotion, soap, shampoo. Breakfast is plentiful.
Stayed 1 night in Aug 2024

10/10 Excellent

Gillian

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Great location, lovely garden. The breakfast was fantastic and the spa was very good! Particularly loved the Whatsapp service where you could contact the property to ask questions and make bookings, reply was always prompt and helpful. Liked our balcony too- just could have been cleaned a little more- very cobwebby and some Prosecco bottles left outside.
Stayed 5 nights in Jul 2024

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Third stay at this hotel and very close to both beach and promenade
Stayed 1 night in Aug 2024

6/10 Okay

Nuala

Liked: Cleanliness
Stayed 5 nights in Aug 2024

8/10 Good

Steve

Stayed 1 night in Jul 2024