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citizenM Boston Back Bay

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for citizenM Boston Back Bay

Exterior
Lobby sitting area
Terrace/patio
Exterior
Bar (on property)

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Gym
  • Air conditioning
  • Free WiFi

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Newbury Street
    1 min walk
  • Berklee College of Music
    3 min walk
  • Hynes Convention Center
    6 min walk
  • Boston, MA (BOS-Logan Intl.)
    20 min drive

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, City View

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby sitting area

The Revolution Hotel

Pet friendly
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1847)
The price is $89
per night
$104 total
includes taxes & fees
Jan 7 - Jan 8
The Revolution Hotel

About the neighborhood

Boston

With a stay at citizenM Boston Back Bay in Boston (Fenway–Kenmore), you'll be steps from Newbury Street and 10 minutes by foot from Northeastern University. .This hotel is 0.6 mi (0.9 km) from Fenway Park and 0.7 mi (1.1 km) from Copley Square.

What's nearby

  • Hynes Convention Center - 6 min walk
  • Northeastern University - 10 min walk
  • Fenway Park - 11 min walk
  • Copley Square - 14 min walk
  • Boston University - 4 min drive

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Bukowski Tavern - ‬4 min walk
  • ‪Wendy's - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Tatte Bakery & Cafe | Berklee - ‬4 min walk
  • ‪The Bebop - ‬4 min walk

About this property

citizenM Boston Back Bay

Hotel with a 24-hour fitness center, steps from Newbury Street
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 399 guestrooms featuring refrigerators and LED televisions. Your pillowtop bed comes with premium bedding. Digital programming and iPads are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a communal living room.
Satisfy your appetite with international cuisine at canteenM, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, express check-in, and express check-out.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (49 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 360 out of 478 reviews" "
Rating 8 - Good. 72 out of 478 reviews" "
Rating 6 - Okay. 27 out of 478 reviews" "
Rating 4 - Poor. 8 out of 478 reviews" "
Rating 2 - Terrible. 11 out of 478 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was confusing and slow
Stayed 1 night in Sep 2024

6/10 Okay

Stephanie

Traveled with group, Traveled with partner
The climate/ventilation was not working in our room. Spoke with maintenance, no difference. Got no sleep because the temperature was way too hot when our room climate was set to high ventilation and 64°. Lobby/common area was not kept well. Food crumbs and unkept tables was unnecessary. Easily could had a staff member going through with a non-electric broom to clean crumbs or rag to wipe down tables take dirty dishes, and wipe off crumbs from furniture.
Stayed 1 night in Sep 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Nissa

Stayed 1 night in Sep 2024

10/10 Excellent

Shana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very trendy! Small rooms
Stayed 1 night in Sep 2024

10/10 Excellent

Ilise

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very cool, clean, easy place to stay. The rooms are small but well-managed. We were able to be there for a week for two of us and had everything we needed.
Stayed 5 nights in Sep 2024

8/10 Good

Richard

Stayed 2 nights in Sep 2024

8/10 Good

Randy, Antioch

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was too small.
Stayed 3 nights in Sep 2024

10/10 Excellent

Leonardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, easy check in, room with a cool vibe, comfortable bed
Stayed 2 nights in Sep 2024

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
First time staying at a citizensM. And we loved it! Will consider this an option in the future!
Stayed 2 nights in Sep 2024

10/10 Excellent

Sarah

Stayed 3 nights in Aug 2024

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Can't wait to come back.
Stayed 1 night in Sep 2024

2/10 Terrible

James

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was small and cramped, nothing worked because the Ipad controlled all functions. I had to crawl over my wife to get in and out of bed. It was too much money to pay for the room with no amenities.
Stayed 2 nights in Sep 2024

10/10 Excellent

John, Williamsburg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and it felt very European. The views were amazing as well as the lobby and staff. I highly recommend this hotel and it’s within walking distance to most places although the entrance to the T was closed when I was there but amazing nonetheless!
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at citizenM. Staff were very pleasant, and surroundings very clean. My only concern was the lights of the room being controlled by the ipad!
Stayed 5 nights in Sep 2024

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citizen M is a micro hotel and very high tech, so you know what you get if you have stayed a one before. Very clean and everyone is so helpful and nice!
Stayed 2 nights in Sep 2024

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A night at the CitizenM
The check in process is completely self service but there is one or two check in staff to assist. The guest will also self program their room keys. The rooms at the CitizenM are long and narrow. Actually, the rooms are exactly the width of the bed from head to toe. There are no tables and only one chair under a low shallow shelf on the wall. There’s no bench to put a suitcase on so two people wanting to change clothes will have to do it one at a time. The bathroom/shower is literally a glass booth about six feet long and three feet deep. Everything in the room, blinds, lights, tv are controlled with a tablet in the room which can be very intimidating to those who rarely use technology. I don’t recall seeing any of this disclosed in the hotels.com listing. This was an eye opening experience
Stayed 1 night in Sep 2024

10/10 Excellent

Warwick

Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Tiny hotel room with great location in Back Bay
Con: Room is tiny. Bed is against the wall, so anyone taller than 6’3” wouldn’t be able to fit. Bathroom is a shower with the door open in front of the toilet. Tight space. Sink is outside the bathroom in the walkway. Pro: The location of the hotel is great. Access to subway across the street and plenty of restaurants around.
Stayed 3 nights in Sep 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Carrie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 1 night in Sep 2024

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2024