6/10 Okay
Tracey
Sep 24, 2024
Liked: Room comfort
Disliked: Staff & service
Ok but disappointing
Nice hotel. Great location & excellent if you are driving as great car park right next door. Rooms comfy & goid size. However daily cleaning/maid service not good: when we arrived, hand wash totally empty so had to go to reception to ask for it to be replenished. Complimentary btls if water left after each service but mayy it s never bothered to put them in fridge in room so not cooled. Our 2 water glasses were never changed or even washed after either of 2 services (we stayed 3nights) & I left lipstick mark on mine as soon as we entered room after checkin & had a drink. Courtesy tray, which we had used the 2 hot chocs, 2 teabags & 2 milks & 2 espresso pods, not replenished after the following days service so we had nothing in it except some espresso pods but no milk etc. on last morning, mid shower, realised shower gel was completely empty so had to use the shampoo instead!!! Breakfast was pretty good but chaotic…..cutlery & crockery was as rare as hens teeth….. real available not no bowls anyway….ended up using tiny bowls from another section of breakfast which were child sized. No teaspoons provided for coffee & teas. Expected to use same plate you had your cooked breakfast on for croissants etc as no extra plates by bread/pastry area. Same with knives…..had to use knife from eating cooked breakfast to use for butter & jam or vice verses. Staff nice. Very helpful
Tracey
Stayed 3 nights in Sep 2024