Very disappointed with our stay this year in blackpool for my grandsons annual birthday treat. We picked the hilton as a more expensive option due to the fact that it provided air conditioning, and free wi fi. Our room's a.c. didnt work, and the wi fi was not working. After the 3rd time of asking on our 1st night at reception for the a.c.to be fixed, We were given a fan and told that maintenance would be looking at it. The fan was of no use, as the room was so hot due to the curtains being open and the sun shining into the room all day, and no windows to open, it just ciculated hot air. That night i had no sleep whatsoever due to my menopause, and heat regulation. My grandson struggled to sleep also. The following day, i asked again and was told that an engineer had been contacted. Again no one came. But the internet was back on. I asked at reception again, and was told the same. Our 3rd day, exactly the same. On the final day one of the lifts was out of order, it was chaos.
I tried to use the hilton ap to get the air conditioning looked at, but thecrobot just said that a member of the team would respond. Again, nothing. Next year, we will definitely book somewhere else.