4/10 Poor
Victoria
Sep 19, 2024
Disliked: Staff & service, amenities
The restaurant and lobby were lovely but the check in staff were down right rude! I called because my husband ended up staying in the hospital unexpectedly. I was told they had absolutely NO rooms! I went on Expedia and selected a queen executive room became I needed a room with a fridge for my insulin. When the gentlemen asked if I checked in online I said i made my reservation online. He stated, "I'm confused and walked away. The other clerk asked if I was sure I had a reservation? I said yes on Expedia. No smile at all. No greeting either! So I go to my room and it's a handicapped room, no fridge. She just blew me off! Thank heavens for ice buckets. So I paid extra for a fridge and didn't get one. I will say the dining room and staff were wonderful but I definitely wouldn't go back!
Victoria
Stayed 1 night in Sep 2024