The room clearly had a pest problem, as two of my nieces were bit by some small wingless insects that’s drew blood and when killed left blood on the sheets(photo evidence is available). This was 2 AM, and I asked for a room change and a refund, both of which were approved. Upon check-out, I was greeted by the front desk associate, her housekeeping manager and her maintenance worker, who all proceeded to make a fool out of me and repeatedly tell me there was no bed bugs in the room. Maybe there wasn’t but I had two nieces as evidence, who both had visible bite marks which were oddly similar to what a text-book example of a bed bug bite mark would look like. She was very insistent that her hands were tied and that she was not able to do anything, only her manager. If her manager is anything like her, I will be saving my breath and calling the health department. Also that a refund through Expedia is not possible? Definitely, need a little more training because anyone in the hotel industry knows that this is only a scapegoat. Overall this was a horrible experience at a property that is severely outdated, unkempt, and overpriced. Save your $177 and take it to the Hampton’s. Would rather have the children complain about the lack of pool fun, than a bed bug situation.