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Shaftesbury House - Our City Apartments

3.5 star property

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January 2025

Photo gallery for Shaftesbury House - Our City Apartments

Duplex (Apartment) | Private kitchen | Fridge, microwave, oven, stovetop
Studio | Living area | TV
Penthouse (Apartment) | In-room safe, desk, iron/ironing board, cribs/infant beds
Staircase
Penthouse (Apartment) | In-room dining

Reviews

7.4 out of 10

Good

Popular amenities

  • Laundry
    Laundry
  • Kitchen
    Kitchen
  • Free WiFi
    Free WiFi

Explore the area

Map
59-61 Station Street, Birmingham, England, B5 4DY
  • The Alexandra Theatre
    3 min walk
  • Birmingham Hippodrome
    5 min walk
  • Birmingham Christmas Market
    5 min walk
  • Birmingham (BHX)
    29 min drive

Room options

View all photos for Studio (Separate Bedroom)

Studio (Separate Bedroom) | Private kitchen | Fridge, microwave, oven, stovetop

Studio (Separate Bedroom)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Duplex (Apartment)

Duplex (Apartment) | Private kitchen | Fridge, microwave, oven, stovetop

Duplex (Apartment)

  • Sleeps 2
  • 1 Double Bed

View all photos for Studio

Studio | In-room safe, desk, iron/ironing board, cribs/infant beds

Studio

  • Studio
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Private kitchen | Fridge, microwave, oven, stovetop

Apartment, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Penthouse (Apartment)

Penthouse (Apartment) | In-room safe, desk, iron/ironing board, cribs/infant beds

Penthouse (Apartment)

  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

The Grand Hotel Birmingham

Pet friendly
Free WiFi
Restaurant
Air conditioning
4.8 out of 5, Exceptional, (1009)
The price is $151
per night
$182 total
includes taxes & fees
Dec 9 - Dec 10
The Grand Hotel Birmingham

About the neighborhood

Birmingham

Located in Birmingham (Birmingham City Centre), Shaftesbury House - Our City Apartments is within a 10-minute walk of The Mailbox and O2 Academy Birmingham. .This apartment is 0.4 mi (0.6 km) from Bullring & Grand Central and 10 mi (16.1 km) from National Exhibition Centre.
View more Apartments in BirminghamOpens in a new window

What's nearby

  • The Mailbox - 6 min walk - 0.4 miles
  • O2 Academy Birmingham - 6 min walk - 0.4 miles
  • Bullring & Grand Central - 8 min walk - 0.4 miles
  • Utilita Arena Birmingham - 17 min walk - 0.9 miles
  • International Convention Centre - 17 min walk - 0.9 miles

Getting around

  • Birmingham (QQN-New Street Train Station) - 2 min walk
  • Grand Central Tram Stop - 5 min walk
  • Birmingham Airport (BHX) - 29 min drive

Restaurants

  • ‪Five Guys - ‬5 min walk
  • ‪Bonehead - ‬3 min walk
  • ‪All Bar One - ‬4 min walk
  • ‪Snobs - ‬2 min walk
  • ‪Costa Coffee - ‬5 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Shaftesbury House - Our City Apartments

Apartments with kitchens, a short walk to The Mailbox
Shaftesbury House - Our City Apartments offers 17 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Televisions come with digital channels. Housekeeping is provided weekly.

Make yourself at home in one of the 17 guestrooms, featuring kitchens with refrigerators and ovens. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include safes and desks, and housekeeping is provided weekly.
Make use of convenient amenities, which include complimentary wireless internet access and discounted use of a nearby fitness facility.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage.

Languages

English, French, Polish

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Children stay free (see details)
  • Crib: GBP 12 per night

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: GBP 24 per night

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • TV with digital channels

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Smoke-free property

Services and conveniences

  • Housekeeping (weekly)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Safe

Location highlights

  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 17 units

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4:00 PM

Check-out

Check-out before 10:30 AM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 24 per night
Cribs (infant beds) are available for GBP 12 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: GBP 12 per night
  • Rollaway bed fee: GBP 24 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

Property is also known as

Shaftesbury House CityQuarters Apartment Birmingham
Shaftesbury House CityQuarters Apartment
Shaftesbury House CityQuarters Birmingham
Shaftesbury House CityQuarters
Shaftesbury House - Our City Apartments Apartment
Shaftesbury House - Our City Apartments Birmingham
Shaftesbury House - Our City Apartments Apartment Birmingham

Shaftesbury House - Our City Apartments Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 66 reviews" "
Rating 8 - Good. 30 out of 66 reviews" "
Rating 6 - Okay. 8 out of 66 reviews" "
Rating 4 - Poor. 8 out of 66 reviews" "
Rating 2 - Terrible. 4 out of 66 reviews" "

8.2/10

Cleanliness

7.0/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Dean, Corby

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice studio, good location, appalling organisation
First things first, it was a nice, clean studio but that's only part of the story. There's no regular reception and I wasn't contacted to be given an access code. The 3 phone numbers given at the front door didn't work (voicemail x2, and a company name which didn't correspond with the name of the hotel). My room wasn't ready so I had to wait around for it to be cleaned. 10am or 10:30 checkout? Depends where you look and who you ask. Inconsistent information. Also, the staff seemed to have double booked a room as the man who arrived at the same time as me found his room already had someone in it. This concerned me as, for all I knew, someone could have been in my room whilst I was out. When I arrived back in the evening there were 2 men sleeping on bean bags as they couldn't get hold of the staff on the phones either, and their belongings were locked in the reception room. In no way was this a relaxing stay. Sure, the bed was nice, but the organisation and security flaws meant I slept with one eye open. I think pigs will fly before I stay here or with this company ever again.
Stayed 1 night in Aug 2019

4/10 Poor

Karen

Liked: Staff & service
Disliked: Room comfort
Awful Location
Apartment clean but area it is in is dreadful. Would not stay again for this reason.
Stayed 1 night in May 2019

8/10 Good

David

Liked: Cleanliness, room comfort
good
super convenient. and clean and well appointed. lots of space. slight slowness of response from service staff but overall good value.
Stayed 2 nights in May 2018

8/10 Good

I J

Liked: Cleanliness, staff & service, room comfort
Lovely staff. Would recommend a written apartment guide/manual since the front desk is open limited hours though for things like using the WiFi and intercom.
Stayed 4 nights in May 2018

8/10 Good

Steve

Liked: Staff & service, room comfort

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City apartments break.
Good apartment. Very close to station. Very helpful staff. Problem with WiFi and TV. Could be a bit cheaper.
Stayed 3 nights in Mar 2018

2/10 Terrible

Shannon , Worcs

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Would never visit again
Avoid at all means if you’re looking for value for your money. Very awkward meeting, was made to stand outside for 5 minutes to wait for someone to open a door for us to the reception - no WiFi wrote down, just told to us to remember the login and password - initially looked ok to the eye - we dropped our stuff and left the apartment as we had things we needed to do. After arriving back to look thoroughly around our apartment we realised it wasn’t very nice. Very industrial, looked like it was very cheaply decorated, chipped paint on the walls, cheap signs around which were peeling off, bed felt about 10 years old, never mind the rest - the list is endless. They state they had laundry facilities available - no washing machine anywhere in the apartment & when contacted later in the evening was told I couldn’t use them & that they will be open at 9:30am as there is no staff to let me in. (They also charged me a £25 cleaning fee when I got to the property which wasn’t stated before purchasing) So basically had no way of washing work uniform which was needed for the next day - customer service was awful & dealt with very unprofessionally. I’ve contacted the office several times and they’ve chose to ignore my calls and message I left (all I asked for was my £25 cleaning fee back as I left the apartment to stay elsewhere as it was that awful) I will never in my life return or recommend to anyone, EVER
Stayed 1 night in Feb 2018

8/10 Good

Chong

Liked: Cleanliness, room comfort
Good location but remote check in/out by 0844 no.
Really good location just opposite the John Lewis of New Street Station, easy access and good Chinese restaurants around. However no one at reception, and because booked through hotels.com no PIN given and have to call 0844 number for access into the building and for key collection. Also because of this no VAT receipt issued and have to call the same number again ask them to email over.
Stayed 2 nights in Jun 2017

4/10 Poor

chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oof!
I was always told to only say something if it was nice so here goes - the location is adjacent to New St station so excellent.... I have stayed at City Quarters hotels in London and found them to be relatively expensive but in tip top condition. I doubt very much that this is part of the same chain. The exterior looks run down and once inside the lobby the smell is of last night's curry. The eoom itself is a reasonable size but very run down. The bed is uncomfortable - it felt like a fold me up - and the bedding and pillows were poor. The furnishings are old and cheap - the tv was the size of a teabag - and the bathroom floor is metal!. Nasty.
Stayed 1 night in Jun 2017

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Chrysostomos

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and clean apartments centrally located
Very centrally located apartments, just opposite the entrance to the train station. Pros, location, clean, fully equipped, next to New Street train station and mall with food market, coffee places and Starbucks, they open at 6.00 so convenient to grab a coffee early morning. Cons, not so big room, quite noisy during weekend nights, very bad wifi.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Considering the price, the studio needs a lift up. The sofa was uncomfortable. I could not work the TV or use the WiFi. It is rather noisy and the big screen above the entrance to railway station is a source of constant light

8/10 Good

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean apartment, great location.
Great location, nice clean comfortable apartment. I would recommend eye mask as even with the blinds down the Giant LED screen from the station is glaring in and makes it bright.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tanja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartments were very easy to find. Coming from the trains turn left towards the south exit and John Lewis escalators, walk down the steps outside and the apartments are facing you! We 'checked in' at 18.45 to find a locked door. According to the note on the door we should have had a code email but that had not happened. A short phone call later, number at door, got code and all was well. Ate at the Han Dynasty restaurant next door - v good. You can have a DIY buffet which you cook yourself on special tables with cooking pots. Wasn't brave enough to try it myself but the sizzling pepper fillet steak was excellent.

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stay elsewhere
When you get into the room you are hit y the heat. There is no air conditioning, and the window barely opens. This is nothing until you try to sleep. The blinds don't fully close, and just outside is a very bright LED screen at the same height as the room (if you are on the second floor or higher). Do not expect any sleep. I would stay elsewhere. Positives: it's across the road from the station.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
great location, poor quality and finish.
Fantastic location in terms of New Street station, bars and shopping. . Studio apartment - poor quality in terms of finish, repair work required and value for money. Access issues - check-in/check-out times (3pm & 10.30am) and staff contact "out of hours" beyond maintenance issues.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean apartment
Nice apartment just a bit too much light shines in at night.

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to have all the facilities
Room was ideal and studio flat is great for short and longer stays alike

10/10 Excellent

John, mansfield england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean.. great price..central location
I was in town overnight to see the three degrees two doors down and two minutes out of new street so perfect location...the exterior looks tired and worn...but inside is modern...the apartment was clean ..well equipped..and most importantly I got a great night s sleep..check inn was easy and got courtesy call to see if everything was OK..I would recommend the Shaftesbury..you would be hard to please if you didn't like um

4/10 Poor

Irina

Disliked: Staff & service, property conditions & facilities
Worn out place near train station
The location for this is pretty good if your only purpose is to take the train quickly the following morning. Otherwise, there's nothing I liked about the place, it looks worn out and depressing to spend your evening in. I would not stay there again.

8/10 Good

Lloyd

Liked: Cleanliness, staff & service
Adequate apartment next to New Street Station
Self catering apartments directly opposite the entrance to New Street Railway Station. Everything you need for a short stay. Not luxury but perfectly adequate and very convenient. Would benefit from aircon as room was hot but it was mid August. Will defo stay again!

8/10 Good

Emma, Lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birmingham
Great location and easy check I'm. Separate bedroom was only separated by a temporary wall and no mirror near a plug to do hair in

8/10 Good

David, london

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
GET THE CODE BEFORE YOU GO
i didn't receive the code for door access or to get the keys had to wait until someone else arrived the keys BE CAREFUL there is no reception the room wasn't even ready!!!!!! Their fault had to come back! The help number on the accommdation NO ANSWER!! rANG 4 TIMES. It was clean but disorganise check in proceedures and not made clear

6/10 Okay

jayna, p

Disliked: Room comfort
Ideal location right outside new street station. Never received 4 digit code to get in. Couldnt find any staff to ask for a late checkout. standard size rooms, however double bed was small and uncomfortable. Apartment has a strange smell. Dishwasher provide gave all dishes an intese wash before used. Price is a bit high for what you receive.