4/10 Poor
Andrew
Traveled with family
Oct 4, 2024
Liked: Cleanliness
Disliked: Staff & service
Check in and the room was fine. I'm leaving a low rating because both Expedia and the Choice Hotels/Quality Inn website list the pet fee at $20 per pet. However, the hotel charged me $40 per pet. After I'd paid, I double-checked the price on Expedia and went back to the front desk a few minutes later to get a refund for the difference. The receptionist told me that the hotel can't control what Expedia lists, and that $40 is their fee. I later checked the Choice Hotels website, and it also lists $20 per pet. When I pointed this out at checkout the next morning, I was again told the fee is $40. This is not posted anywhere in the lobby, and, when I asked for this policy in writing, the receptionist could not produce it. The onsite manager was sympathetic but said she couldn't authorize the refund. She took my information down and said the owner of the hotel would call me. Later that day, the manager called and said I would be refunded. I presumed the refund would go through that day, but, after the refund hadn't posted 4 days later, I called the hotel to inquire. The same manager said the refund would take 3-5 days to process.
All this is to say, this was far more work and annoyance I wanted on the first day of my "vacation." The pet fee is a complete bait-and-switch. I do hope both Expedia and Choice Hotels addresses this with the operator of this hotel.
Andrew
Stayed 1 night in Sep 2024