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Best Western Liverpool-Syracuse Inn & Suites

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Liverpool-Syracuse Inn & Suites

Blackout drapes, iron/ironing board, cribs/infant beds, rollaway beds
Exterior
Indoor pool
Reception
Lobby

Reviews

6.4 out of 10

Popular amenities

  • Hot Tub
  • Pool
  • Pet friendly
  • Laundry
  • 24/7 front desk
  • Breakfast included

Explore the area

Map
136 Transistor Pkwy, Liverpool, NY, 13088
  • Lake Onondaga
    4 min drive
  • Onondaga Lake Park
    5 min drive
  • NBT Bank Stadium
    6 min drive
  • Syracuse, NY (SYR-Hancock Intl.)
    8 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Mini-refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Blackout drapes, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Blackout drapes, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Blackout drapes, iron/ironing board, cribs/infant beds, rollaway beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Mini-refrigerator

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Mini-refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Blackout drapes, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Mini-refrigerator

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

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Lobby

Comfort Inn & Suites

Breakfast included
Pet friendly
Parking included
Free WiFi
4.0 out of 5, Very Good, (1023)
The price is $110
per night
$126 total
includes taxes & fees
Dec 10 - Dec 11
Comfort Inn & Suites

About the neighborhood

Liverpool

Located in Liverpool, Best Western Liverpool-Syracuse Inn & Suites is within a 10-minute drive of Destiny USA and Landmark Theatre. .This hotel is 5.2 mi (8.4 km) from Armory Square and 5.8 mi (9.3 km) from The Oncenter.

What's nearby

  • Destiny USA - 6 min drive - 3.3 miles
  • Landmark Theatre - 7 min drive - 5.3 miles
  • Carrier Dome - 9 min drive - 6.4 miles
  • St. Joseph’s Health Amphitheater at Lakeview - 12 min drive - 7.4 miles
  • New York State Fairgrounds - 14 min drive - 7.9 miles

Getting around

  • Syracuse Regional Transportation Center - 6 min drive
  • Hancock Intl. Airport (SYR) - 8 min drive

Restaurants

  • ‪Jersey Mike's Subs - ‬3 min drive
  • ‪Denny's - ‬3 min drive
  • ‪KFC - ‬10 min walk
  • ‪Heid's of Liverpool - ‬3 min drive
  • ‪Francesca S Pizza - ‬3 min drive

About this property

Best Western Liverpool-Syracuse Inn & Suites

Hotel with free breakfast, in the vicinity of Destiny USA
Best Western Liverpool-Syracuse Inn & Suites offers 61 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Liverpool hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 14 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 61 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and fans, as well as phones with free local calls.
Take advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a banquet hall.
A complimentary buffet breakfast is served daily from 6 AM to 10 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Liverpool? This hotel has 900 square feet (84 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free uncovered self parking on site
  • RV/bus/truck parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Children's books
  • Children's games
  • Crib (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 900 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (36 inches high)
  • No elevator
  • Roll-in shower (48 inches wide)

More

  • 2 floors
  • Banquet hall
  • Built in 2003
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Electrical adapters
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between 11:30 AM and 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are available for USD 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:30 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 14 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision

Property is also known as

Best Western Liverpool
Best Western Plus Grace
Best Western Plus Grace Inn
Best Western Plus Liverpool
Best Western Plus Liverpool Grace
Best Western Plus Liverpool Grace Inn
Best Western Liverpool Grace Inn And Suites
Best Western Liverpool Grace Hotel Liverpool
Best Western Plus Liverpool Syracuse Inn
Best Western Plus Syracuse Inn
Best Western Plus Liverpool Syracuse
Best Western Plus Syracuse
Best Western Plus Liverpool Grace Inn Suites
Best Western Plus Liverpool Syracuse Inn Suites
Liverpool Syracuse & Suites
Best Western Liverpool Syracuse Inn Suites
Best Western Plus Liverpool Syracuse Inn Suites
Best Western Liverpool-Syracuse Inn & Suites Hotel
Best Western Liverpool-Syracuse Inn & Suites Liverpool
Best Western Liverpool-Syracuse Inn & Suites Hotel Liverpool

Best Western Liverpool-Syracuse Inn & Suites Reviews

Reviews

6.4
Rating 10 - Excellent. 221 out of 1012 reviews" "
Rating 8 - Good. 230 out of 1012 reviews" "
Rating 6 - Okay. 198 out of 1012 reviews" "
Rating 4 - Poor. 163 out of 1012 reviews" "
Rating 2 - Terrible. 200 out of 1012 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Paschal

Disliked: Cleanliness
The location is good, but the hotel needs to be updated. The breakfast is not great. The rooms were musty
Stayed 3 nights in Aug 2024

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

2/10 Terrible

Steven

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Being overbooked sucks especially when the reason is you don’t have enough clean rooms
Stayed 2 nights in Aug 2024

2/10 Terrible

Zachary

Stayed 2 nights in Aug 2024

6/10 Okay

James

I did not like that the person on the front desk spoke with such a heavy Indian accent that shes very hard to understand. Also, when I asked for replacement/clean towels, she kept repeating (4 times) an irrelevant statement about not doing room service each day and not wanting to disturb people when they were sleeping in. I understand your wanting to save money by not doing room cleaning each day, or replacing towels maybe every other day. However, I was not asking for the room to be cleaned, and the bed made. I was simply asking for clean towels because my girlfriend was not aware of the need to re-use towels and she had simply tossed the entire set of used towels on the floor in the bathroom. I tried to explain this to the person at the desk, but it seemed as if she only knew one statement in English and that was what she had memorized about not doing room cleaning every day. Eventually, i just gave up and walked away. Miraculously, the towels were replaced by the time we returned to our room hours later.
Stayed 2 nights in Aug 2024

4/10 Poor

Raquel

Traveled with family
Disliked: Amenities, property conditions & facilities
The air conditioner did not work in my room. When I spoke with someone at the front desk, I was told they were fully booked and all they could do is let the manager know. They never had bath towels each night. We were always given pool towels. The breakfast is not good and the coffee was really watered down. The rooms and hallway also had a smell to it.
Stayed 3 nights in Aug 2024

8/10 Good

Dennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BW Liverpool was a good hotel for the price.
BW Liverpool was a good hotel for the price. It was clean, the service was good, and the included breakfast was good. We were close to I-90 so getting back on the highway was quick and easy. We would stay there again when passing through the area.
Stayed 1 night in Aug 2024

2/10 Terrible

Max

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I would not recommend this hotel to anyone, not even my worse enemy! We arrived at 12pm and the lady at the front desk was rude from the start. She didn’t greet my family or I when we walked in. The lady told me that there were no room available at that time and that check in was at 3pm. She then proceeded to say that if I pay $30, she’ll give me a room. I paid the $30 because I needed a room. When my family and I walked in the room we noticed how the bathroom had dirty towels hanging on the shower curtain. We noticed there was no bath towels and when we asked for bath towels they told me they ran out of bath towels and they gave us pool towels instead. The room was cold and when we turned on the heater a bad smell came out of the vent. The floors were disgusting, all of our socks were filthy! We had to throw away our socks. I suggest if you decide to stay at this hotel, you should bring your own swifter mop! I would never return to this hotel again!
Stayed 2 nights in Aug 2024

2/10 Terrible

duker

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What kind of a hotel only has 2 hairdryers for the WHOLE facility!?!? Asked at the front desk about it and they said they already had loaned them out. Also the bathroom had a 1/2 full roll of toilet paper, when that ran out we asked for more and they said they had to get more from a storage facility and would call us when they got some. They never called and we had to use Kleenex and baby wipes that we had brought. Rooms are dated and dirty, the gym was horrible, no towels and cleaning spray for the equipment. Bathroom shower area was so bad we didn’t even want to use it. We will never stay here again.
Stayed 2 nights in Aug 2024

8/10 Good

Sue Anne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel. Nothing special.
Stayed 1 night in Aug 2024

6/10 Okay

Kevin

Disliked: Cleanliness, staff & service
Not Great
Check-in was 15 minutes late due to the room not having been cleaned yet. This was a Tuesday check-in. When we got to our room the floors were wet from being "cleaned" but yet there were crumbs all over one of the night stands and floor. The room had a jetted tub that of course we paid quite a bit for. The tub had a dirt ring around it and was not clean. My wife went and complained and one of the employees came and scrubbed the tub. Once we got the tub filled with water only half of the jets worked and the 2 jets for your back did not so we didn't even get in it. This was not a pleasant stay for the $. After all said and done we did get a partial refund but wasn't worth the hassle.
Stayed 1 night in Aug 2024

4/10 Poor

Kent

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Duran

Liked: Staff & service, property conditions & facilities
Clean
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not again
Disappointed with the room. Was told there was a microwave in room. Not!! You can hear things from the room next door. Room was clean. No place to charge phones. Only a couple of lights in the room. Won't stay again.
Stayed 2 nights in Aug 2024

4/10 Poor

daniela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival at night, nothing was restocked at the drink station. So no hot water, no hot cocoa for the kids, no hot coffee. In the morning the breakfast was horrible. There was a woman restocking plates and then just left the area and there were no cups, no bowls, no food, no coffee, no juice, just didn't care at all. Then teh same lady went to the front desk with ornage long braids and just stood there talking to the front desk lady while everyone in the breakfast area was trying to figure out where the food and plates and cups were. Again, nothing was restocked, nothing was put out. Once the food and coffee ran out the hotel and the lady didn't care again. Will not stay here since I decided to pay extra to get some breakfast n before our 10 hour trip back home. Very lazy service. When we returned our key to the front desk the lady didn't even care and had a crap attitude about it. Very crappy service and employees. If we were to ask for anything I'm sure we would've not received it at all. The worst experience at a Best Western Hotel ever.
Stayed 1 night in Aug 2024

10/10 Excellent

Kunyoung

Liked: Cleanliness, staff & service, property conditions & facilities
Good and friendly staffs!
Stayed 1 night in Aug 2024

6/10 Okay

Tahnee

Disliked: Staff & service
Stayed 3 nights in Aug 2024

4/10 Poor

Jeffrey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived my room wasn’t ready yet. But was quickly prepared for me.
Stayed 1 night in Aug 2024

8/10 Good

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet hotel
Stayed 2 nights in Aug 2024

8/10 Good

Wasontiio

Traveled with family
Liked: Cleanliness, staff & service
Very nice place, except everything was out of order. The vending machine, the breakfast pancake maker, the juice dispenser and even the filter water fountain.
Stayed 1 night in Aug 2024

6/10 Okay

Robert

Traveled with group
Disliked: Property conditions & facilities, room comfort
Only if I’m Desperate
They charged the room before I even checked in. Told me it was their security deposit and then put another hold for another hundred dollars. The key to the room deactivated after every time using it so over a two day. Had to have it reprogram seven times the pool has definitely been neglected. The water was cloudy. They have some crazy policies that they have you sign off on. It’s located next to a factory.
Stayed 2 nights in Aug 2024

10/10 Excellent

debra

Clean rooms great swimming pool
Stayed 1 night in Aug 2024

10/10 Excellent

Jereny

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2024