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Best Western Liverpool-Syracuse Inn & Suites

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Liverpool-Syracuse Inn & Suites

Blackout drapes, iron/ironing board, cribs/infant beds, rollaway beds
Lobby
Indoor pool
Exterior
Blackout drapes, iron/ironing board, cribs/infant beds, rollaway beds

Reviews

6.4 out of 10

Popular amenities

  • Hot Tub
  • Pool
  • Pet friendly
  • Laundry
  • 24/7 front desk
  • Breakfast included

Explore the area

Map
136 Transistor Pkwy, Liverpool, NY, 13088
  • Lake Onondaga
    4 min drive
  • KFC
    10 min walk
  • Syracuse Regional Transportation Center
    6 min drive
  • Syracuse, NY (SYR-Hancock Intl.)
    8 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Mini-refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Blackout drapes, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Blackout drapes, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Blackout drapes, iron/ironing board, cribs/infant beds, rollaway beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Mini-refrigerator

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Mini-refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Blackout drapes, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Mini-refrigerator

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

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About the neighborhood

Liverpool

Located in Liverpool, Best Western Liverpool-Syracuse Inn & Suites is within a 10-minute drive of Destiny USA and Landmark Theatre. .This hotel is 5.2 mi (8.4 km) from Armory Square and 5.8 mi (9.3 km) from The Oncenter.

What's nearby

  • Destiny USA - 6 min drive
  • Landmark Theatre - 7 min drive
  • Armory Square - 8 min drive
  • St. Joseph’s Health Amphitheater at Lakeview - 12 min drive
  • New York State Fairgrounds - 14 min drive

Getting around

  • Syracuse Regional Transportation Center - 6 min drive
  • Hancock Intl. Airport (SYR) - 8 min drive

Restaurants

  • ‪Jersey Mike's Subs - ‬3 min drive
  • ‪Denny's - ‬3 min drive
  • ‪KFC - ‬10 min walk
  • ‪Heid's of Liverpool - ‬3 min drive
  • ‪Francesca S Pizza - ‬3 min drive

About this property

Best Western Liverpool-Syracuse Inn & Suites

Hotel with free breakfast, in the vicinity of Destiny USA
Best Western Liverpool-Syracuse Inn & Suites offers 61 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Liverpool hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 14 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 61 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and fans, as well as phones with free local calls.
Take advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a banquet hall.
A complimentary buffet breakfast is served daily from 6 AM to 10 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Liverpool? This hotel has 900 square feet (84 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free uncovered self parking on site
  • RV/bus/truck parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Children's books
  • Children's games
  • Crib (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 900 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (36 inches high)
  • No elevator
  • Roll-in shower (48 inches wide)

More

  • 2 floors
  • Banquet hall
  • Built in 2003
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Electrical adapters
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between 11:30 AM and 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are available for USD 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:30 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 14 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision

Property is also known as

Best Western Liverpool
Best Western Plus Grace
Best Western Plus Grace Inn
Best Western Plus Liverpool
Best Western Plus Liverpool Grace
Best Western Plus Liverpool Grace Inn
Best Western Liverpool Grace Inn And Suites
Best Western Liverpool Grace Hotel Liverpool
Best Western Plus Liverpool Syracuse Inn
Best Western Plus Syracuse Inn
Best Western Plus Liverpool Syracuse
Best Western Plus Syracuse
Best Western Plus Liverpool Grace Inn Suites
Best Western Plus Liverpool Syracuse Inn Suites
Liverpool Syracuse & Suites
Best Western Liverpool Syracuse Inn Suites
Best Western Plus Liverpool Syracuse Inn Suites
Best Western Liverpool-Syracuse Inn & Suites Hotel
Best Western Liverpool-Syracuse Inn & Suites Liverpool
Best Western Liverpool-Syracuse Inn & Suites Hotel Liverpool

Best Western Liverpool-Syracuse Inn & Suites Reviews

Reviews

6.4
Rating 10 - Excellent. 218 out of 1000 reviews" "
Rating 8 - Good. 228 out of 1000 reviews" "
Rating 6 - Okay. 200 out of 1000 reviews" "
Rating 4 - Poor. 158 out of 1000 reviews" "
Rating 2 - Terrible. 196 out of 1000 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Hannah

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Donna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was filthy. It was chunks of dirt on the bottom and the pool was very cloudy. You couldn't see the bottom. There were the same socks on the floor for two days straight in the pool area. The jets and the hot tub didn't work. There was gross stuff on the pool floor. The ice machine on the second floor didn't work. Our room had clumps of dirt in the corners. It was disgusting. I have stayed there before it was beyond disgusting I have videos if you need to see them.
Stayed 1 night in Oct 2024

2/10 Terrible

Victor

Traveled with partner
Disliked: Amenities
Stayed 1 night in Oct 2024

8/10 Good

Sancheska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
My bf and I stayed here for our first time in Syracuse area. We had a good time and the hotel was relatively close to places we wanted to visit.
Stayed 4 nights in Sep 2024

8/10 Good

Diane, Amargosa Valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and nice looking. The accessible tub was very slippery. Breakfast was hot and fresh.
Stayed 1 night in Sep 2024

8/10 Good

Carlos, Atherton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything as expected, but unfriendly personal at check in when we arrived
Stayed 3 nights in Sep 2024

6/10 Okay

Rose

Liked: Cleanliness, staff & service
Pool and “hot tub” were disappointing. Pool bottom was chipped with sharp edges. Swim spa was barely warm and cloudy
Stayed 1 night in Sep 2024

6/10 Okay

Lisa

Business traveler, Traveled with family
Liked: Staff & service
Fine for an overnight stay.
Stayed 1 night in Sep 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds of were clean and taken care of.
Stayed 1 night in Sep 2024

8/10 Good

Jair

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The design of some hardware was shakey and huge fruit fly problem but it was fine for the most part
Stayed 2 nights in Sep 2024

2/10 Terrible

Tania, Kingston

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We (four of us, two rooms) arrived at 3:30pm. Ours rooms were supposed to be ready for 3:00pm. Us as well as other guests didn't get rooms untl 4:45pm. During this entire time including the intial greeting by the front desk we had horrible customer service with no communication as to what was going on or when our room would be ready. In fact she just complained to us about how she was frustrated with the situation too. We finally get one of the two rooms and it was still dirty. Things on the floor, clearly not swepted or mopped, toilet not properly flushed, bed poorly made, toothpaste in sink and dirty towel hung up over shower. We had house keeping come back in to clean it. It took another half hour until our other room was ready. They made me do paperwork twice for these two separate rooms. When i asked to know the manager schedule for the next day i was told she didn't know and was not allowed to give out that information and was rude during this conversation. We got back to the hotel room late at 2am only to find that my bed was soaking wet! They had put wet, not damp, but wet bedding on my bed when they made it. There was no one at the front desk at this time to help/talk too. Besides the wetness had soaked into the mattress already anyways. There is no way that staff didnt know those sheets were wet when they were put on the bed. There was no shampoo or conditioner in either room. When we checked out there was once again no one at the front desk to talk to.
Stayed 1 night in Sep 2024

2/10 Terrible

Leacy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Pamela

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
We had to wait over an hour for our room to be ready. Then our cards had to be reset several times for us to get into our room.
Stayed 2 nights in Sep 2024

6/10 Okay

ana

Stayed 3 nights in Aug 2024

6/10 Okay

Jonathan

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Kevin

Stayed 3 nights in Sep 2024

6/10 Okay

Jillian

Liked: Amenities
Upon arrival we were checked in quickly (no pre-check) by a woman who looked like she had worked too many hours. We were given an informational sheet with important hotel information regarding check out, the pool, quiet time, parties, and wifi. Our room was acceptable, but could have been better. There was a stain on one comforter and a large stain on the lamp shade. The room and bathroom seemed clean otherwise. Our room did not have any shampoo left in the bottle and there was apparently none in the hotel at all to restock it. This was particularly annoying after getting in the pool and hot tub. The pool area was clean overall, but the jets did not work in the hot tub and it was filled with soap scum (shampoo would have been REALLY nice to have). The food for breakfast was okay and there were many options including pancakes, 2 meats, eggs, oatmeal, toast/bagel, muffins, yogurt, and fruit. The apple juice had run out and there was no mix at all for the orange juice. Orange juice cartons that were put in the fridge were small and frozen (my son got one), but by the time I made it there, they were gone and no one came to restock. After our experience, I am not sure that I will return.
Stayed 1 night in Sep 2024

8/10 Good

raghunandan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

6/10 Okay

Kelly

Traveled with group
Disliked: Property conditions & facilities
The pool water was very cloudy and the pool floor had patches of paint/concrete? ..missing all over it. Would not swim in it. Our room was a good size and not bad except the bathroom door wouldn’t close properly.
Stayed 2 nights in Sep 2024

6/10 Okay

Anabela, Ile Perrot

Traveled with family
Liked: Cleanliness, staff & service, amenities
Have been staying at this property for many years. Beds are comfortable, bathrooms are clean. Breakfast is good with options. Staff are courteous. A little dated but otherwise good.
Stayed 2 nights in Sep 2024

6/10 Okay

Gail

Liked: Cleanliness, amenities, property conditions & facilities
Everything was very nice. Except my queen bed was terrible to sleep on and remote did not work on the tv
Stayed 1 night in Sep 2024

6/10 Okay

Amy

Traveled with group
Stayed 1 night in Jul 2024

4/10 Poor

Jerry

Traveled with family
Disliked: Cleanliness, staff & service
Disappointed
Check in was at 3 we arrived at 3:15 and had to wait till after 4 to check in. One reason I booked this hotel was for the hot tub that wasn’t working while we were there. And the doors other than main entrance don’t work with room key. Told the front desk and they responded with yeah we know. So they just won’t fix them I guess.
Stayed 1 night in Sep 2024

8/10 Good

Jennifer, Jackson Heights

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
They need to upgrade the plug outlets to make it cord only to charge phone. I didn’t bring my plug and only the cord and I couldn’t charge my phone
Stayed 1 night in Sep 2024

8/10 Good

Julia

Stayed 2 nights in Aug 2024