The room was nice, plenty of windows with lots of light. No king bed, 2 beds together
The service at the hotel is very below par. There was a strict check in at 3pm. I arrived at 1pm but wasn't allowed to check in. Not a problem, but I have been to many hotels and they allow you to check in if the room is ready.
You are able to leave your suitcase at reception which was handy. Even two days after check out.
SERVICE, I contacted the hotel before I arrived as the credit card co I booked with was shutting down. They weren't particularly helpful & said there were too busy to check if everything was ok. I followed up with an email to address the issue, they ignored it.
I then received an email from them saying to check in ahead to save time, this link didn't work, I also contacted them again via email. Once again ignored it.
I recently stayed at another hotel & soon as I arrived there was a warm welcome. I was asked if I had been to the place before and was given a tour book with lots of different things to see as well as hotel discounts if booked with them. A very different service approach.
The iron, there are no irons in the room, I called to ask for one, they said its with someone else, not a problem. I asked if they could let me know when its available. They initially said no, I should call them. The desk isn't always manned, I said well I would appreciate if you can let me know. They did call, told me to collect as he is the only one at the desk. €30 hold for one.