the hotel staffs were rather rude, from reception to the restaurant manager at the lobby restaurant. the female reception staff told me sarcastically ‘you can call and check every 10mins if you want’ when I checked when my in-laws room would be ready. I sat at the lobby restaurant, waited for 20mins, waved numerous times, nobody bothered. I then asked the manager how to book the Izakaya dinner in the hotel, he arrogantly pointed my phone and told me, through your phone. When we checked out from the hotel, we had to ask the staff if we had any sort of discount for parking since we are in house guests, she very lightly said oh ya we forgot to mention. To me, these are the basics, politeness, customer service, this hotel had NONE. I have put ‘please clean my room’ before I left for dinner, 5pm, came back to hotel at 10, nothing was cleaned. I understand it’s not a 5 star hotel but the service was worse than a hostel. Do not recommend anyone to stay here, rude staffs.