2/10 Terrible
Maria
Traveled with group
Dec 10, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Take double payment without telling you - avoid!
Took payment twice without informing me they would do so. I booked through hotels.com pay at hotel and used my UK bank card to reserve and was explicitly told at point of booking that card would not be charge, then used a different international bank card at the hotel to pay but payment was taken from both cards. Only realised after check out and rang them and they told me this was standard practice on their website which isn’t the case, so then rang hotels.com who rang through to the hotel who said this was because I hadn’t paid with a French bank card so they charged me a deposit which would be refunded in a few weeks! Why she couldn’t tell me this over the phone myself when I rang I don’t know! I have stayed at hotels all over the world and whenever I have to pay a deposit they tell you at check in and ask which card you want to pay it from, not just take it from the one you have used to reserve without explicitly telling you. Also refund is a few days at other hotels, not a few weeks.
Other than this the hotel is extremely tired, uncomfortable pillows, very hot rooms and aircon does not go below 20 in winter so was boiling hot and we barely slept. Also no water fountain and only had litre bottles of water which are a ridiculous price to say we only wanted a bit of water for overnight.
Maria
Stayed 1 night in Dec 2024