6/10 Okay
Lysa L.
Aug 22, 2024
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The hotel.is in a GREAT location and for the most part the staff was kind. However my overall experience was NOT good/pleasurable. Upon checking into my room our bathroom was uncleaned. The shower wall was covered with hair and the sink had hair around it. I informed the front desk staff who were responsive however it took multiple request to FINALLY get it cleaned. We also had to have them come to our room three times to deal with our toilet constantly running and/or not flushing. On our 2nd to last day the AC stopped working. It overall was NOT a good experience. When I shared with the manager on duty my dissatisfaction she basically said that they have shared my feedback with the higher ups and that was it. They did give us breakfast for a day in response to the nasty bathroom situation, however based on all of the issues we had you would think at MINIMUM they would comp 1 night. The BEST part of our stay was our server at the bar Gabby! She was PHENOMENAL! Her service as IMPECCABLE! She made sure that your food was exactly to your liking and took excellent care of us. The food was really good as well.
Lysa L.
Stayed 4 nights in Aug 2024