2/10 Terrible
Farhana, Cypress
Traveled with partner
Sep 27, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Where do we start … first there is no phone number to contact this hotel! we got there and the office had put a note on the office door saying our cabin number and that the keys are in there and it’s opens. Mind you it’s about 10:30pm, as we approached the cabin we noticed people were already in the room and drunk. We eventually got ahold of someone who just told us to go to the cabin next door. The next evening as we came back to our cabin there was a couple trying to get into our cabin because they were told that was their cabin and the keys are in the cabin and it’s unlocked! So once again we had to try and get ahold of someone and after we did they basically said they were sorry and going to refund us 150.00 for our stay, which as you guessed NEVER happened! Best part is on the second night I locked myself out of cabin (because the locks there fail) and I called and they told me to just walk into the office which was unlocked and go around the corner and get my spare key - which I was surprised cause every single room and cabin keys were just there for anyone to take! This is a terrible unsafe location and if I could give a zero star I would! Be careful and you been warned!
Farhana
Stayed 2 nights in Sep 2024