I am a frequent visitor to Bangkok and have always chosen to stay at this establishment, particularly in the main building. However, my recent experience at the Amaranta Suite, which is marketed as a luxury accommodation, was disappointing. The room felt outdated and lacked modern amenities. The bathrooms had noisy toilets and broken shower holders, resulting in an unsatisfactory shower experience. The shower doors didn't seal properly, causing water to spill onto the bathroom floor. Additionally, there was mold throughout the room, which was concerning.
While some staff members provided commendable customer service, there was inconsistency in their treatment of guests based on their ethnicity. It seemed that white individuals, Koreans, and Chinese guests received preferential treatment, while my experience as a black American was not as favorable.
Another issue was the excessive noise from the second-floor bar. Despite being empty, it played loud music from 9 pm until midnight, which disrupted the tranquility of the hotel. Improved soundproofing measures should be implemented to ensure a more peaceful environment for guests.
It is disheartening to witness the decline of this once esteemed hotel, especially since I have been a loyal patron since 2017.