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Otter Hotel

4.0 star property

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Photo gallery for Otter Hotel

Rooftop pool
Breakfast and dinner served
Rooftop pool
Mountain View King Suite | In-room safe, free WiFi, bed sheets
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
$184
$168 nightly
$184 total
Total with taxes and fees
Jan 22 - Jan 23

Explore the area

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1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪6 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(34 reviews)
  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(25 reviews)
  • 274 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • 288 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)
  • 290 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)
  • 320 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Banff

With a stay at Otter Hotel in Banff (Uptown District), you'll be a 3-minute drive from Banff Lake Louise Tourism Bureau and 9 minutes from Upper Hot Springs. .This hotel is 11.7 mi (18.8 km) from Banff National Park and 3.6 mi (5.8 km) from Banff Gondola.

What's nearby

  • Banff National Park - 1 min walk - 0.0 miles
  • Victoria Glacier - 6 min walk - 0.4 miles
  • Banff National Park Information Centre - 16 min walk - 0.9 miles
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.0 mile
  • Banff Centre for Arts and Creativity - 18 min walk - 1.0 mile

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk

About this property

Otter Hotel

Hotel in Banff with 2 hot tubs and a fitness center
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 174 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Dip into one of the 2 hot tubs or enjoy other recreational amenities, which include a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby.
Enjoy a satisfying meal at Good Folk serving guests of Otter Hotel.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Good Folk - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1078 out of 1357 reviews
Rating 8 - Good. 180 out of 1357 reviews
Rating 6 - Okay. 67 out of 1357 reviews
Rating 4 - Poor. 17 out of 1357 reviews
Rating 2 - Terrible. 15 out of 1357 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean and the bed was comfortable.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Great hot tubs. New and clean facilities. Great stay!
Stayed 2 nights in Oct 2025

10/10 Excellent

Delenis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really place and really nice staff. We enjoyed our stay and the location
Stayed 3 nights in Sep 2025

10/10 Excellent

Sokol

Liked: Amenities
Great place to stay in banff.
Stayed 1 night in Oct 2025

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this place
Stayed 2 nights in Oct 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities
Clean, friendly staff.
Stayed 4 nights in Oct 2025

10/10 Excellent

Amanda

Stayed 5 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of my most memorable and special trips to date. The hotel exceed my expectations. The restaurant inside the hotel “Good Folk” was a 10/10! I ate multiple times at the restaurant. The scallops were so good I ordered them twice! Hot tub/fire pit area was great. Used it almost everyday. Location is just outside of the hustle and bustle of the main strip. Which was nice
Stayed 5 nights in Oct 2025

10/10 Excellent

Dustin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, amazing hotel and friendly staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time, amazing views from the hot tub.
Stayed 3 nights in Oct 2025

6/10 Okay

Divya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very peaceful and amazing view
Stayed 1 night in Oct 2025

10/10 Excellent

Daniil

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 1 night in Oct 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough descriptive words to accurately explain this wonderful establishment. The staff were incredibly helpful and kind. Our room was phenomenal with the Mountain View and the super cool no waste, custom coffee and tea program. The dinner at Gold Folk was so good we went twice. We were in the hot pools everyday and were able to chit chat with other lovely hotel guests. (The washroom after the pool was perfect to rinse off! Nice perk!). We enjoyed the hotel, staff, and city so much we added a night to our stay. Would highly recommend staying and eating here. Will hopefully be back!
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Stayed 1 night in Oct 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent eco friendly vibe. Great coffee. Hot pools w/ amazing views. Free bus passes - a nice touch. Would come back in a heartbeat
Stayed 2 nights in Oct 2025

10/10 Excellent

Jamie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Parking onsite was free and easy. Pet friendly hotel and the staff had a bed/food bowls set up in the room for my dog when we arrived. Nice touch to offer customized coffee/tea options upon arrival. Great stay!
Stayed 1 night in Oct 2025

4/10 Poor

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely hotel - I travel for work and stay in a lot of hotels , I only rated this a 2 star for the reasons that I was very unhappy with a few things that caused me 3 nights of very little and uncomfortable sleep due to the gap around the door allowing a large amount of light in and noise , I ended up having to run to the dollar store to get a roll of duck tape to tape it off to get some sleep , the balcony light cannot be turned off either so very many light sources all night and also the pillows and bed are very hard and uncomfortable. Beautiful hotel and staff but sadly will not be back.
Stayed 3 nights in Oct 2025

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an immaculate stay in the most beautiful part of Alberta! Banff is absolutely incredible, and the hotel matched the vibe of the surrounding area perfectly. Front desk reception was warm, friendly and they are masters at hospitality. The gesture of offering a canvas bag prepared with beautiful herbal teas, hot chocolate and coffee was a beautiful touch! Complimentary bus passes are offered by front desk, however downtown Banff is only a 20 minute walk away and it’s the cutest area ever. The hotel was serene, tranquil, clean and had a great ambiance. The restaurant attached, Good Folk, was delicious with a wide range of offerings on the menu! Quality food with lovely service. Our favourite part of the hotel was the rooftop lounge area with the mountain view backdrop!!! UNBELIEVABLE! Even better than their pictures show! Hot pools and fireplaces, with sauna space and towels are also offered. The gym was equipped with top of the line fitness equipment too. The room itself was clean, spacious and felt more like a mini suite than just a room! A well maintained and clean balcony is also attached and that was a lovely addition. Overall, excellent stay!!! Can’t express how truly happy we were with our travel experience and hotel accommodation. Don’t hesitate on booking with Otter Hotel, it’s everything an amazing hotel should be!
Stayed 3 nights in Oct 2025

10/10 Excellent

DOMENICA MARIELA TAPIA

The best hotel
Stayed 3 nights in Oct 2025

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Otter. Lovely staff, clean and comfortable room and incredible hot pools!
Stayed 2 nights in Oct 2025

10/10 Excellent

Shyla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the common area with hot pools and fire pits. The balconies were great! Rooms were clean. Thank you
Stayed 2 nights in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, will stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025