4/10 Poor
Jurgis G., Vilnius
Aug 13, 2024
Disliked: Cleanliness
poorly maintained villa
Location is good. But the house needs renovation. At the very least, it requires thorough cleaning and maintenance. Many equipment are broken. The kitchen utensils and pans are scratched and broken. The carpets are stained, and the floors are not generally cleaned for ages. Kitchen is not suitable for 10 people, even not functional for one family, so I doubt why the house is called architect‘s.
It's totaly clear that the service is very poor. Upon arrival, we had to rewash all the dishes. We even found some pots left by someone else with remains of rotten food. We had to wash the outdoor furniture covers and sweep the yard. Additionally, the plumbing was clogged and needed cleaning. To be fair, the owners resolved this issue quickly, but only after we contacted them, as the concierge service simply ignored our messages.
In general, the villa does not meet the price-quality ratio. For the price, one would expect at least mid-range accommodation, but instead, you get a budget-level. I want to highlight this for those considering renting. We managed our issues with the owner, but I'm not sure this is how it should work.
And finally, after checking out, we received a message from the concierge, expressing frustration over a forgotten bundle of parsley in the fridge and some washed dishes left out to dry (they just needed to be put away). It's clear that the lazy cleaners hold others to higher standards than they do themselves.
Jurgis G.
Stayed 7 nights in Jul 2024