6/10 Okay
Turtle L.
Dec 3, 2024
Liked: Cleanliness
Needs new smart locks
The location was great, close to bike rentals and food. But the 1st night for us didn't go great. We had gotten checked in just fine, dropped our stuff off and then left to hang with our sister. Little did I know the electronic lock on the Casita didn't work with either of our keys or code given during check-in and none of the Info mentioned that we shouldn't lock that deadbolt. Called and messaged the owner but he was on a flight at the time. Called VRBO and they didn't have the code so we had to walk to a hotel and stay there a night. We were able to have it comped but the experience was still not a great way to start a trip. I would leave a higher rating otherwise. Please get new electronic locks.and make sure VRBO has a back up code or give another emergency contact.
Turtle L.
Stayed 5 nights in Nov 2024