10/10 Excellent
Artavia
Traveled with family
Dec 14, 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Customer Service & Amazing Stay !!
One of the most amazing experiences I’ve ever had. I usually only stay in 2 other places if I have to stay in a hotel but I decided to try this one out about a week ago and I fell in love with it ever since. It definitely tops Tropicana for me for soo many reasons, which is one of the other 2 places I usually stay. Less fees, complimentary breakfast (options for everyone to choose from in the morning). The breakfast is also ran for a few hours which gives everyone a chance to get down there and grab something before it’s too late. Regardless is you’re an early bird who get’s the worm or a late riser no one is left out here. Members are extended amazing deals & great offers as well. My 2nd stay I signed up immediately to become a member so that I could take advantage of the points offered each time I booked a room here as well as late check out when needed via the actual IHG / Holiday Inn Express website. ALL of the staff here are very respectful, friendly & amazing. The house keepers do an amazing job with making sure the rooms are spotless and clean. The beds are beyond comfortable here and you will have a mini fridge and microwave in each room with a coffee maker (Keurig style)….I want to give a special Thank you to Vince one of the managers there whom took his time to hear me out about a situation that occurred while I was staying here for my 2nd time that could have easily been my last if he didn’t handle the situation with such care and grace. Thank you !!
Artavia
Stayed 1 night in Dec 2024