2/10 Terrible
Malka
Sep 21, 2024
Disliked: Staff & service, property conditions & facilities
Area is great but the place is horrible. We checked several rooms before checking in and chose one that looked kind of decent even though the paint odor was very strong. The other rooms had many other problems so we decided on this one.
Internet was not working, light in the bathroom and next to the bed were not working, sofa was broken; even though this is an extended stay hotel, there were no dishes, no pans, no silverware in the room. Toilet clogged several times and we were told we use toilet paper! ! Reception is closed all day Sunday and on Monday when we complained , we were told we had to check the room when we came. The 800 number they gave us for help with the internet, was just a recording and couldn’t help. Reception is supposed to be open at 9, but they open at 11 and u can check out only between 11-12 or u r charged an extra day. No support from front desk ever, as they never answer phone calls. Expedia tried to contact them for hours with no one ever picking up the phone we paid for a week and they refused to give us a refund but because we could no longer tolerate the conditions, we left after 4 days.
Malka
Stayed 7 nights in Sep 2024
