When I arrived, the outside of the property made me think: "OMG... What did I book?"
The parking lot and outside of the hotel needs some painting, cleaning and landscaping to make it look nice again.
When I checked in, the lobby air conditioner was not working very well. They told me they were overbooked for some reason, so they would give me a better room with a jacuzzi I never intended to use. But 2 days later, my keys didn't work; when I went to the lobby to have them fixed, they tried to make me move to my originally booked room, because they needed the upgrade room for another Gold customer (or something like that), to which I refused. I thought it was very rude to even suggest that I move after being unpacked and everything. They complied and I stayed in the room. I believe the staff needs better training to handle such situations in a more pleasant way for the customers.
The way to our room also felt scary; you could see the "guts" of the hotel on the way to the room (the laundry room), and there was a large table placed in the middle of the hallway, as if the hallway was a storage room. The cleaning lady was very nice to us; it took her some time to finish the room, but she did a good job.
The room was well supplied and everything worked properly. After blocking the door with a chair, we slept like babies! Breakfast was OK, too; I loved the waffle maker. It is an old hotel, but the overall customer experience could be improved by making small, targeted investments.