4/10 Poor
Verified traveler
Jun 3, 2019
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a very strange place. It is rather isolated and the rooms are not in an enclosed structure rather it has several floors around an open courtyard - reminded me of a prison building. This was fine in the summer but would be cold in the winter. The hotel as obviously seen better days - there has been some attempt at renovation with new wall paper on one wall but it is really tired. The bathroom smelt so bad I chose to shower downstairs in the communal indoor bath area. There is a very small kitchen area but no plates/pans etc. I booked the hotel as it advertised an outside hot spring. On the day I arrived this was closed, I asked if it would be open the next day but was advised it would still be closed (the hotel still charged me tax for hot springs when I checked out). As I had not booked an evening meal I was told I couldn't use the restaurant and had to walk 15 minutes in the rain to a convenience store for dinner. I didn't feel particularly welcomed by the staff. I have never written such a negative review, I'm usually impressed by the quality and service in Japanese hotels. This hotel is not worth the price, I would have preferred a standard business hotel to this one.
Verified traveler
Stayed 1 night in May 2019