4/10 Poor
Tara
Traveled with family
Aug 14, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away - 3 star at best
**Horrible Experience - NOT Even 3 Stars!**
I’ve stayed in many hotels, but this one takes the cake for being the absolute worst. It’s barely 3 stars by any standard.
On top of all this, the property is completely exhausted. The entire place feels like it’s been stuck in the 90s, and not in a charming, nostalgic way—more like it hasn’t seen a proper renovation since then. The furniture is worn out, and there’s a general sense of neglect. Everything looks and feels dirty, adding to the overall miserable experience.
The hotel is also quite a drive from Porto Cervo, making it even more inconvenient. Save yourself the trouble, and book the Marriott option in the village instead. It has a better beach, a better location, and much better food.
We only booked this hotel because it was advertised as being child-friendly—a complete scam. The so-called "kids club" was a total joke. It’s more like a sad room with a few toys tossed in. There were no real activities, minimal staff supervision—nothing that could remotely be called a "kids club" by any decent standard. We left the kids for a bathroom run and came back to them staring at the TV despite our no screen rule.
From the moment we arrived, the nightmare began. At check-in, we were *forced* to pay for an "upgrade" because of our 2-year-old son. They claimed the room we originally booked wasn't big enough for all of us, despite the fact that we had clearly informed them in writing and verbally that our children would be joining
Tara
Stayed 5 nights in Aug 2024