2/10 Terrible
Natasia
Feb 1, 2019
Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointed
My friend and I stayed here for two days and we were beyond disappointed. The hotel is very overpriced and the services and food provided are subpar. Food and drinks are priced quite high for the region and the quality was very unimpressive.
The beds are very hard and uncomfortable and there is no AC in the room! It was very hard to sleep due to the high heat and humidity in the room at night. We have stayed in 3 other mid-budget hotels this trip and all of them had in room AC units. WiFi never worked anywhere around the hotel, pool or restaurant which was very frustrating given the cost of the stay. The hotel staff and management were not accommodating with the check in process and it took us over 45 minutes to get our room ready. At check out we asked for a delayed check out for a couple hours due to our flight departure and they said no. The hotel had 6 guest including us with accommodation for over 75. They made no attempts to be welcoming or helpful to our group.
After hiking Kilimanjaro and Safari we were looking forward to the spa the hotel marketed to us and it was awful. I have received pedicures in many countries and have never been so disappointed. It was a complete joke! Not to mention all of the spa services were significantly overpriced. My toddler could have given me a better pedicure.
Some of these thing may have been acceptable, however, at over $250 a night for a simple room I expected I much nicer and luxurious experience.
Natasia
Stayed 2 nights in Jan 2019
