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Mediterranean Palace

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mediterranean Palace

Aerial view
Reception
Interior detail
Minibar, in-room safe, desk, blackout drapes
3 bars/lounges, rooftop bar

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • All inclusive
    All inclusive
  • Parking included
    Parking included
  • Gym
    Gym
  • Spa
    Spa

Explore the area

Map
Avenida de las Americas, Playa de las Americas, Arona, Tenerife, 38660
  • Arona Pyramid
    2 min walk
  • El Camison Beach
    3 min walk
  • Las Vistas Beach
    5 min walk
  • Tenerife (TFS-Tenerife South)
    20 min drive

Room options

View all photos for Standard, Mountain View

Minibar, in-room safe, desk, blackout drapes

Standard, Mountain View

  • 280 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard, Sea View

Minibar, in-room safe, desk, blackout drapes

Standard, Sea View

  • 280 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard, Pool View

Minibar, in-room safe, desk, blackout drapes

Standard, Pool View

  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Pool View (2 adults and 1 child)

Minibar, in-room safe, desk, blackout drapes

Standard Room, Pool View (2 adults and 1 child)

  • 280 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, Mountain View (2 adults and 1 child)

Minibar, in-room safe, desk, blackout drapes

Standard Room, Mountain View (2 adults and 1 child)

  • 280 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Sea View (2 adults and 1child)

Minibar, in-room safe, desk, blackout drapes

Double Room, Sea View (2 adults and 1child)

  • 280 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite

Minibar, in-room safe, desk, blackout drapes

Suite

  • 484 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, Pool View (2 adults)

Minibar, in-room safe, desk, blackout drapes

Suite, Pool View (2 adults)

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (2 adults and 1 child)

Minibar, in-room safe, desk, blackout drapes

Suite (2 adults and 1 child)

  • 484 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Suite, Pool View (2 adults and 1 child)

Minibar, in-room safe, desk, blackout drapes

Suite, Pool View (2 adults and 1 child)

  • 484 sq ft
  • Sleeps 3
  • 1 Double Bed
Pool
Cleopatra Palace Hotel
Pool
Kids pool
Parking included
Free WiFi
4.5 out of 5, Wonderful, (1001)
The price is $218
per night
$234 total
includes taxes & fees
Dec 5 - Dec 6
Cleopatra Palace Hotel

About the neighborhood

Arona

When you stay at Mediterranean Palace in Arona, you'll be on the beach, within a 15-minute walk of Las Vistas Beach and Playa de las Américas. .This beach resort is 0.7 mi (1.2 km) from Los Cristianos Beach and 1.7 mi (2.7 km) from Siam Park.
View more Resorts in AronaOpens in a new window

What's nearby

  • Estadio Antonio Domínguez Alfonso - 8 min walk - 0.4 miles
  • Playa de las Américas - 10 min walk - 0.6 miles
  • Los Cristianos Beach - 14 min walk - 0.8 miles
  • Veronicas Strip - 19 min walk - 1.0 mile
  • Siam Park - 6 min drive - 1.7 miles

Getting around

  • Tenerife South Airport (TFS) - 20 min drive

Restaurants

  • ‪Hard Rock Cafe Tenerife - ‬2 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Cafetería Plaza - ‬4 min walk
  • ‪Bianco Ristorante - ‬2 min walk
  • ‪Mamma Mia - ‬2 min walk

About this property

Mediterranean Palace

Luxury resort on the beach, with 2 outdoor swimming pools
Mediterranean Palace offers 535 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 55-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, hair dryers, and children's robes.

This Arona resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.
Make yourself at home in one of the 535 air-conditioned rooms featuring minibars and Smart televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a fitness center, and bicycles to rent. This resort also features complimentary wireless internet access, babysitting (surcharge), and an arcade/game room. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at The Pier, one of the resort's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the swim-up bar or one of the 3 bars/lounges.

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Arona? This resort has 10635 square feet (988 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
The Pier - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Diabolo - This theme restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Coal - This theme restaurant specializes in barbecue. Guests can enjoy drinks at the bar. Open daily.
Kiosko - This bar is located by the pool. Open daily.
Drago Terrace - This rooftop bar overlooks the pool. Guests can enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Mediterranean Palace are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants
  • A swim-up bar

Restaurants on site

  • Coal
  • Diabolo
  • Drago Terrace
  • Kiosko
  • The Pier

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Archery
  • Beach club
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Gym
  • Pilates classes
  • Playground
  • Scooter/moped rentals
  • Shopping
  • Table tennis
  • Tennis
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Soundproofed rooms
  • Stroller
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (10,635 square feet of space)
  • Coworking space
  • Meeting rooms

Outdoors

  • In a nature reserve
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1988
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Children's robes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 48 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Mediterranean Palace Arona
Mediterranean Palace Hotel Arona
Mediterranean Palace
Mediterranean Palace Hotel
Mediterranean Palace Resort Arona
Mediterranean Palace Arona
Mediterranean Palace Resort
Mediterranean Palace Resort Arona

Reviews

8.2

Very Good

Rating 10 - Excellent. 362 out of 1001 reviews" "
Rating 8 - Good. 411 out of 1001 reviews" "
Rating 6 - Okay. 160 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Kathryn

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It is not a 5 star hotel. No recycling bins by pool - considering this hotel has just been refurbished is disappointing. Breakfast is chaotic - needs more than one juice station and better staff when people enter. Pool towels great - people coming down at 7 to reserve sunbeds and towels not being removed not ideal. A great 4 star hotel and lovely stay
Stayed 8 nights in Aug 2024

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
cannot fault the property or staff as we’re all amazing the reason for scoring 4 instead of 5 was the food. Food options were not great and would book again but not the meal option probably just b&b
Stayed 4 nights in Aug 2024

10/10 Excellent

jason

Stayed 2 nights in Aug 2024

10/10 Excellent

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely central property with good service and modern decor
Stayed 1 night in Jul 2024

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely love staying here, it’s excellent for both families and couples! It’s extremely clean and has all the facilities you need… the kids club is great!
Stayed 4 nights in Jul 2024

8/10 Good

Yasmin

Traveled with partner
Liked: Cleanliness
Overall we had a nice stay at the hotel which is very close to the lovely beach and general touristy area. It was clean, modern, and newly fitted with stylish interiors. The Mediterranean Palace is the recently refurbished part of Mare Nostrum, however it almost feels like it has reopened slightly too soon - the gym facilities were not yet open or usable, the rooms had that new paint / new furniture smell, and there were some room amenities missing such as robes / slippers etc which you’d expect from a 5 star hotel. Some receptionists were incredibly friendly and helpful and some slightly abrupt. Their ‘app’ also seemed to have some teething problems with some QR links not loading.
Stayed 4 nights in Jul 2024

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To be fair l think the bar staff could have a better way of serving customers,it was a long wait. More staff needed. We were very impressed with Theo the bar waiter. He is an asset to the hotel. Also Keilly in the restaurant. Both were so polite, helpful & kind. We would return again because of them.
Stayed 6 nights in Jul 2024

8/10 Good

George Alexander

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Only marked down on condition due to the property closing mid jan 2023 for 9 month refurb. Definitely looked tired and in need of upgrade. But this didn't detract from our enjoyable stay in clean comfortable freindly hotel in perfect location

10/10 Excellent

Alison

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Central. Very clean. Staff very friendly.
Stayed 6 nights in Dec 2022

10/10 Excellent

Adrian

Stayed 11 nights in Nov 2022

8/10 Good

Robert

Traveled with partner
Liked: Staff & service, amenities
Location & friendly staff, the hotel was spotless but in need of a refurb which I think is on the cards
Stayed 9 nights in Nov 2022

6/10 Okay

Diane

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice pool but closed 2 days out of our4day stay. Room key stopped working every day so trip to reception which was a pain as quite slow at reception and we heard other people talking about this so this must be a problem Rooms are so dated they defo need a revamp Hotel in nice area and close to beach are a plus overall ok probably wouldn’t stay there again

10/10 Excellent

Scott

Stayed 4 nights in Oct 2022

10/10 Excellent

Zoltan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location,very nice breakfast,friendly staff,family focused,also good value for money!
Stayed 7 nights in Aug 2022

2/10 Terrible

Sylvia

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
My stay here was HORRIBLE! It was the WORST experience I have had in a hotel in my 30 years of travelling. I have stayed in multiple hotels and this, by far, was the worst. to make matters worse, it was my 7year old daughters first time on holiday w/ me. Most of the staff, with the exception of 1 or 2, were unfriendly, unhelpful and uncooperative! The most traumatising part of the trip was an incident in which my daughter and I, along with my friend and niece, was at the hotel swimming pool, at one point my friend and I were in the pool getting to the deeper end when I turned to look at my daughter she had started travelling to the deeper end as well, I shouted at her to return to the shallow end at which point I saw her slip and she started drowning. I screamed at the top of my lungs for someone to help she's drowning! no one moved a muscle. Everyone, continued to lay back in their seats including the hotel life guard at the scene! I eventually got to her in time thankfully, and carried her out. she was coughing up water from her lungs and throwing up! it was then, I saw the life guard WALKING towards us. my friend told him off and asked why were you not doing more? I took my daughter to her room, and made a complaint to the staff about the life guard and was told both by him and the staff member that it is the parents job to watch their children, not them. which I agree, however, it is the Lifeguard job to save people in accidents, which he is TRAINED to do. he did not.
Stayed 8 nights in Aug 2022

10/10 Excellent

Ava

Stayed 6 nights in Jul 2022

10/10 Excellent

Bernard

Stayed 1 night in Jun 2022

10/10 Excellent

john

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
the rooms are a bit outdated eg plug sockets bed sheets were not changed in the 5 days we were there breakfast hot and cold food fantastic and the staff were so helpful and caring I would reccomend to all my friends Thankyou
Stayed 5 nights in May 2022

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to small beach at rear of hotel, loads bars and restaurants infront of hotel. Room was sea view, could have done with a few updates as the room looked a little dated, but was very clean.
Stayed 5 nights in Apr 2022

10/10 Excellent

Darren

Stayed 2 nights in Apr 2022

8/10 Good

MATUS

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice Resort, super close to the beach. People were nice. Live music every evening. Breakfast coffee was instant coffee, which was dissapointing. Rooms could use some reconstructions.
Stayed 5 nights in Apr 2022

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Cleopatra hotel, staff very friendly and everything very clean.
Stayed 14 nights in Nov 2021

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location good,back gate,right on the beach,front entrance,opp safari centre,lovely big pool,and very clean,no problem,getting a sun lounger,breakfast very nice,sit in or out in the sun,glass of fizz,on arrival,room dated,black doors,and gold trim around wadrobe,other than that room clean and tidy,and shower good pressure,all in all good value for money,and would go back......
Stayed 7 nights in Mar 2020