2/10 Terrible
Viviana
Traveled with family and small children, Traveled with partner, Traveled with family
Dec 11, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never left a review before but this one is very much needed. I do not recommend this “hotel” at all, especially for family Disney trips. The price is very affordable but not worth the hassle. We checked in at 4:30pm for our 3 night stay and the worker was rude which I gave him a pass due to the price. The room smelled like smoke which I turned on the AC/Fan and left for a few hours in hopes it would help. When I returned the room now smelled like smoke and URINE. Again I gave it a pass because of the price. The bathroom had hair all on the floor. I found a few hairs on the bed sheets and towels which again I gave it all a pass due to the price. HOWEVER, a little before 11pm I grabbed my clothes from the counter and we saw ROACHES. My husband immediately killed them to show the property staff. We requested a full refund which they denied. The worker said he was only authorized to return the money for the remaining 2 nights, and would keep one night as a “cancellation fee” then suggested we call in the morning to speak to a manager. Thankfully we called back the next day and received a full refund. The worst experience I’ve had especially packing all your stuff frantically checking everything to make sure you don’t take any roaches with you. Also searching for another hotel at 12am with kids. DO NOT RECOMMEND!!!!!!! Aside from that the walls are thin and you can hear your neighbors conversations and the Jack in the Box customers in the drive thru!
Viviana
Stayed 3 nights in Dec 2024