The room was nice and clean, and the beds were extremely comfortable! However, my son found three globs of hair on the side and bottom of the pool. The restrooms at the pool were filthy. There was an overflowing trash can in one with a very smelly, days-old diaper, and the other didn’t have any toilet paper on both of the high capacity rolls. Also, no pool towels BOTH times we attended. Had to go to the front desk, which was its own problem.
We totally understand not being able to check in early when we arrived at 2:30 pm. But when we came back at 8 pm, we waited more than 20 min to check in. There was only one guy checking people in, and one guy just sitting there. No one told us what was going on until after 20 min. The other guy never did anything or communicated anything. I was third in queue and there were three behind me. I felt so bad for the young family who didn’t get checked in till after 9 pm and two little boys who needed to be in bed.
They finally said the system was extra slow.