Arrived, refused to help us said we had no reservation. After calling hotels to get the correct confirmation number, they suddenly found our reservation, but said they gave the room we selected away. We were given a different room then said that was the "last room" they had left. Room was hot with poorly working AC AC did not work. Carpet in room was sticky/dirty. The towels were folded, but when opened to use them hand towels appeared to have smeared make-up and were clearly soiled with black streaks/make-up. Bed sheets were full of what appeared to be sand or dirt and were wrinkled/crumpled up (sand may have been bed bug waste). While checking in another guest came into lobby to tell staff the bathroom was clogged in the room, and the desk person said they couldn't fix that because it was too late, and that the guests could use the bathroom in the lobby for the night. Ended up leaving hotel at 0500 to sleep in car after only being in room a few hours because conditions were terrible.