To start with the good: The location is excellent, the staff are friendly, and my bed was comfortable. The room price is also good for this part of Amsterdam,
Unfortunately there is plenty to disappoint with the hotel. The personnel at reception were unable to correctly issue me with a key card for my room, twice. The entrance area, stairs and landings were not clean, with stained carpets and dirt on the floor. I stayed for 5 nights and not once was my room cleaned, my bed made, my towels changed, or my toiletries refreshed. Although there was a kettle in the room, there was no tea or coffee. The room was mostly clean but there were multiple stains on the walls.