4/10 Poor
Martin
Aug 28, 2024
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
1- air conditioning didn’t work. Manager came upstairs and said it was a quiet system but what he means about being quiet it didn’t work at all. I stood on chair in front of vent and no air was coming out at all. He said he reset the system and to give it a chance. We went out for about 5 hours and when we got back it was the same. I went downstairs to front desk they said I had to talk to manager who I never found so I barely slept at all.
2- no fridge in room which I understand in Europe a lot of hotels don’t but I bring special cream with me and they refused to let me put in their fridge.
3-I found staff were not helpful they gave us a free drink in the bar to compensate so thinking it was a bar I could have a nice drink which I asked for bartender said not allowed to so I just had a coke, one of the smallest bottles I have ever seen.
My wife asked for a glass of wine in which he put about an inch of wine in the glass and said that’s all he is allowed to.
In conclusion I think I would have been better to sleep in back lane I may have slept better. I have stayed in many Holiday Inns and normally I find them good but after this I have to think seriously of changing.
Martin
Stayed 2 nights in Aug 2024