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DoubleTree by Hilton Amsterdam Centraal Station

4.5 star property

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Photo gallery for DoubleTree by Hilton Amsterdam Centraal Station

Serves lunch and dinner
Creator video
One Bedroom Superior Suite with City View | Living area | 55-inch flat-screen TV with digital channels, TV, DVD player
Fitness facility
One Bedroom Superior Suite | In-room safe, blackout drapes, soundproofing, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
$203
$152 nightly
$203 total
Total with taxes and fees
Feb 26 - Feb 27

Explore the area

View in a map
Oosterdoksstraat 4, Amsterdam, 1011 DK
  • Place, Nemo Science Museum
    ‪7 min walk‬
  • Place, Dam Square
    ‪13 min walk‬
  • Place, Anne Frank House
    ‪5 min drive‬
  • Airport, Amsterdam (AMS-Schiphol)
    ‪20 min drive‬

Room options

View all photos for Queen Guestroom

In-room safe, blackout drapes, soundproofing, iron/ironing board

Queen Guestroom

9.6 out of 10
Exceptional
(18 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Accessible Room

Accessible Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Accessible Room

9.2 out of 10
Wonderful
(15 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Connecting Rooms

In-room safe, blackout drapes, soundproofing, iron/ironing board

Family Connecting Rooms

9.6 out of 10
Exceptional
(4 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room With King Bed And Bunk Beds

In-room safe, blackout drapes, soundproofing, iron/ironing board

Family Room With King Bed And Bunk Beds

  • Sleeps 4

View all photos for One Bedroom Superior Suite with City View

One Bedroom Superior Suite with City View | In-room safe, blackout drapes, soundproofing, iron/ironing board

One Bedroom Superior Suite with City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for King Deluxe Room with City View

King Deluxe Room with City View | In-room safe, blackout drapes, soundproofing, iron/ironing board

King Deluxe Room with City View

8.2 out of 10
Very good
(10 reviews)
  • City view
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for King Corner Room with City View

King Corner Room with City View | Living area | 55-inch flat-screen TV with digital channels, TV, DVD player

King Corner Room with City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room with King Bed and Bunk Beds

In-room safe, blackout drapes, soundproofing, iron/ironing board

Family Room with King Bed and Bunk Beds

8.8 out of 10
Excellent
(3 reviews)
  • 534 sq ft
  • Sleeps 4
  • 1 Twin Bunk Bed

View all photos for Deluxe Room with Balcony and City View

Deluxe Room with Balcony and City View | Balcony

Deluxe Room with Balcony and City View

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for King Guestroom

In-room safe, blackout drapes, soundproofing, iron/ironing board

King Guestroom

10.0 out of 10
Exceptional
(3 reviews)
  • 249 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for King Guestroom Courtyard View

King Guestroom Courtyard View | In-room safe, blackout drapes, soundproofing, iron/ironing board

King Guestroom Courtyard View

7.8 out of 10
Good
(10 reviews)
  • 249 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Superior Suite High Floor

One Bedroom Superior Suite High Floor | Living area | 55-inch flat-screen TV with digital channels, TV, DVD player

One Bedroom Superior Suite High Floor

8.0 out of 10
Very good
(1 review)
  • 391 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for King Room High Floor

View from room

King Room High Floor

8.8 out of 10
Excellent
(12 reviews)
  • 249 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite with City View

In-room safe, blackout drapes, soundproofing, iron/ironing board

One Bedroom Suite with City View

  • 301 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Superior Suite

One Bedroom Superior Suite | Living area | 55-inch flat-screen TV with digital channels, TV, DVD player

One Bedroom Superior Suite

8.0 out of 10
Very good
(1 review)
  • 391 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room High Floor

Twin Room High Floor | In-room safe, blackout drapes, soundproofing, iron/ironing board

Twin Room High Floor

8.0 out of 10
Very good
(4 reviews)
  • 249 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Connecting Room with Bunk Bed

In-room safe, blackout drapes, soundproofing, iron/ironing board

Family Connecting Room with Bunk Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 1 Twin Bunk Bed

View all photos for Twin Guestroom

In-room safe, blackout drapes, soundproofing, iron/ironing board

Twin Guestroom

8.4 out of 10
Very good
(11 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for One Bedroom Superior Suite With River View

In-room safe, blackout drapes, soundproofing, iron/ironing board

One Bedroom Superior Suite With River View

  • Sleeps 4

View all photos for One Bedroom Superior Suite

In-room safe, blackout drapes, soundproofing, iron/ironing board

One Bedroom Superior Suite

  • Sleeps 4

View all photos for King Deluxe Room With City View

In-room safe, blackout drapes, soundproofing, iron/ironing board

King Deluxe Room With City View

  • Sleeps 2

View all photos for Queen Guestroom

In-room safe, blackout drapes, soundproofing, iron/ironing board

Queen Guestroom

  • Sleeps 2

View all photos for Deluxe Room With Balcony City View

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Room With Balcony City View

  • Sleeps 2

View all photos for One Bedroom Suite

In-room safe, blackout drapes, soundproofing, iron/ironing board

One Bedroom Suite

  • Sleeps 2

View all photos for King Guestroom Courtyard View

In-room safe, blackout drapes, soundproofing, iron/ironing board

King Guestroom Courtyard View

  • Sleeps 2

View all photos for Twin Guestroom High Floor River View

In-room safe, blackout drapes, soundproofing, iron/ironing board

Twin Guestroom High Floor River View

  • Sleeps 2

View all photos for Twin Guestroom

In-room safe, blackout drapes, soundproofing, iron/ironing board

Twin Guestroom

  • Sleeps 2

View all photos for King Corner Room With City View

In-room safe, blackout drapes, soundproofing, iron/ironing board

King Corner Room With City View

  • Sleeps 2

View all photos for One Bedroom Superior Suite With City View

In-room safe, blackout drapes, soundproofing, iron/ironing board

One Bedroom Superior Suite With City View

  • Sleeps 4

View all photos for King Room High Floor River View

In-room safe, blackout drapes, soundproofing, iron/ironing board

King Room High Floor River View

  • Sleeps 3

View all photos for Accessible Room

In-room safe, blackout drapes, soundproofing, iron/ironing board

Accessible Room

  • Sleeps 2

View all photos for Family Connecting Room

In-room safe, blackout drapes, soundproofing, iron/ironing board

Family Connecting Room

  • Sleeps 4

View all photos for Twin Room High Floor With River View

In-room safe, blackout drapes, soundproofing, iron/ironing board

Twin Room High Floor With River View

  • Sleeps 2

View all photos for Luminair Suite With Balcony

In-room safe, blackout drapes, soundproofing, iron/ironing board

Luminair Suite With Balcony

  • Sleeps 2

View all photos for King Guestroom

In-room safe, blackout drapes, soundproofing, iron/ironing board

King Guestroom

  • Sleeps 2

View all photos for Family Connecting Room With Bunk Beds

In-room safe, blackout drapes, soundproofing, iron/ironing board

Family Connecting Room With Bunk Beds

  • Sleeps 6

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About the neighborhood

Amsterdam

With a stay at DoubleTree by Hilton Amsterdam Centraal Station, you'll be centrally located in Amsterdam, within a 10-minute walk of Nieuwmarkt Square and Oude Kerk. .This luxury hotel is 1.3 mi (2.1 km) from ARTIS and 1.9 mi (3.1 km) from Dam Square.

What's nearby

  • Nemo Science Museum - 7 min walk - 0.4 miles
  • Nieuwmarkt Square - 7 min walk - 0.4 miles
  • Dam Square - 13 min walk - 0.7 miles
  • ARTIS - 17 min walk - 0.9 miles
  • Anne Frank House - 5 min drive - 1.7 miles

Getting around

  • Amsterdam Central Metro Station - 4 min walk
  • Amsterdam Central Station - 6 min walk
  • Amsterdam Airport Schiphol (AMS) - 30 min drive

Restaurants

  • ‪LOT61 - ‬2 min walk
  • ‪LuminAir - ‬2 min walk
  • ‪Aloha Bowling - ‬6 min walk
  • ‪oba cafe - ‬3 min walk
  • ‪Lobby Bar - ‬3 min walk

About this property

DoubleTree by Hilton Amsterdam Centraal Station

DoubleTree by Hilton Amsterdam Centraal Station offers 557 accommodations with DVD players and laptop-compatible safes. A pillow menu is available. 55-inch flat-screen televisions come with digital channels.

Bathrooms include showers, slippers, designer toiletries, and hair dryers. This Amsterdam hotel provides complimentary wired and wireless Internet access. Additionally, rooms include espresso makers and coffee/tea makers. Housekeeping is provided daily. Renovation of all guestrooms was completed in August 2024.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 557 guestrooms featuring espresso makers and flat-screen televisions. Wired and wireless internet access is complimentary, while DVD players and digital programming provide entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.
Don't miss out on recreational opportunities including a 24-hour fitness center and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
For lunch or dinner, stop by LuminAir, a bar/lounge that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a computer station, and express check-out. Planning an event in Amsterdam? This hotel has 538 square feet (50 square meters) of space consisting of a conference center and 15 meeting rooms.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
LuminAir - This rooftop bar specializes in international cuisine and serves lunch and dinner.
LOT61 - Onsite bar. Open daily.
WE ARE EDN - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 45 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 29.50 for adults and EUR 14.75 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • LOT61
  • LuminAir
  • WE ARE EDN

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Library

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • Computer station
  • Conference center (538 square feet of space)

Outdoors

  • Dock
  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Elevator (43 inch wide door)
  • Grab bar in shower (35 inches high)
  • Grab bar near toilet (28 inches high)
  • Hand-held showerhead
  • Handrails in stairways (39 inches high)
  • Height-adjustable showerhead
  • Hospital bed
  • Phone accessibility kit
  • Portable hoist available
  • Portable shower seat
  • Roll-in shower (34 inches wide)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 12 floors
  • Banquet hall
  • Built in 2011
  • Designated smoking areas (fines apply)
  • Reception hall
  • Renovated guestrooms - August 2024

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 75 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 60 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per night
  • An effective city/local tax rate of 12.50 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 29.50 for adults and EUR 14.75 for children
  • Nearby parking fee: EUR 45 per day (16 ft away)
  • Pet fee: EUR 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 60 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Amsterdam Station Hotel
DoubleTree Hilton Amsterdam Centraal Station
DoubleTree Hilton Centraal
DoubleTree Hilton Hotel Amsterdam Centraal Station
DoubleTree Hilton Hotel Centraal
Hotel Amsterdam Station
DoubleTree Hilton Hotel Centraal Station
DoubleTree Hilton Centraal Station
DoubleTree by Hilton Amsterdam Centraal Station Hotel
DoubleTree by Hilton Hotel Amsterdam Centraal Station
DoubleTree by Hilton Amsterdam Centraal Station Amsterdam
DoubleTree by Hilton Amsterdam Centraal Station Hotel Amsterdam

DoubleTree by Hilton Amsterdam Centraal Station Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 266 out of 417 reviews
Rating 8 - Good. 94 out of 417 reviews
Rating 6 - Okay. 37 out of 417 reviews
Rating 4 - Poor. 8 out of 417 reviews
Rating 2 - Terrible. 12 out of 417 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Hesham

Stayed 3 nights in Nov 2025

2/10 Terrible

Claire

Disliked: Cleanliness, amenities
It was a disgraceful stay, room was not cleaned. No fresh towels, toilet rolls or bed made. For 250 pound a night it was shocking
Stayed 3 nights in Nov 2025

10/10 Excellent

Daniel Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff
Stayed 2 nights in Nov 2025

10/10 Excellent

NOLASCO

Liked: Cleanliness
Stayed 2 nights in Nov 2025

8/10 Good

Antony

Stayed 3 nights in Nov 2025

6/10 Okay

Joel

Just OK
Stayed 5 nights in Nov 2025

8/10 Good

Carl Christopher

Liked: Cleanliness, staff & service, amenities
All employees and I mean all,were professional in behavior. The 11th floor bar was great.Breakfast was very organized and well done.
Stayed 6 nights in Nov 2025

8/10 Good

Eve

Liked: Cleanliness, amenities, property conditions & facilities
We noticed the towel we got has stains.
Stayed 3 nights in Nov 2025

10/10 Excellent

Qwintina

Liked: Cleanliness, staff & service, amenities
This was my 2nd trip that I stayed at Doubletree for ADE. Its safe and convenient to transportatation and food. Will stay again in 2026!
Stayed 6 nights in Oct 2025

10/10 Excellent

Grace

Stayed 1 night in Nov 2025

4/10 Poor

Luis, Marlton

Liked: Property conditions & facilities
Disliked: Cleanliness
Bed bug in my bed. Not much help was given . When we spoke to the front desk. They inspected our room after we left and provided us a report but I was very worried that it might lay its eggs in our belonging and I was so worried to take it back home with us.
Stayed 2 nights in Oct 2025

4/10 Poor

Luis, Marlton

Liked: Amenities
Disliked: Cleanliness
The front desk staff was absolutely amazing. The bfast buffet in the morning was delicious I recommend stopping and trying it out if you have time. The room was spacious and felt homely. My only concern was that my husband and I thought we had a small roach in our bed but it turns out it was a BED BUG! I was so upset and unfortunately we did see it until the morning we have to leave. My husband went to the front desk to speak with someone and they didn’t do much to help and it was truly upsetting knowing now we could possibly have an infestation in our clothespin . I can provide a photo if needed.
Stayed 1 night in Oct 2025

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Very good!
Stayed 3 nights in Oct 2025

6/10 Okay

Lyndsay

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stay was fine. Did not like that front entrance was locked after a certain hour and side door was not easy to find. Also did not like that room had full rug. Wish it was flooring with an area rug.
Stayed 1 night in Oct 2025

10/10 Excellent

NOLASCO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ Excellent Stay — Perfect Location and Exceptional Service! We had a wonderful experience at the DoubleTree by Hilton Amsterdam Centraal Station. The hotel’s location is unbeatable — just steps away from the train station, making it extremely convenient for exploring the city right after arrival. What truly made our stay exceptional was the friendly and helpful staff, especially Max at the front desk. After an 8-hour sleepless flight from Chicago, Max went above and beyond to expedite our early check-in, which was a huge help and very much appreciated. His warm hospitality set the tone for our entire stay. The rooms were clean, comfortable, and offered great views of the city. Overall, this hotel made our Amsterdam visit stress-free and enjoyable. Highly recommend for anyone looking for comfort, convenience, and outstanding servic
Stayed 1 night in Nov 2025

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location next to the Train Station (Amsterdam Centraal) and river cruise ports
Stayed 3 nights in Nov 2025

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location Professional staff Comfortable bed
Stayed 1 night in Nov 2025

6/10 Okay

EDWARD

Liked: Cleanliness
Stayed 2 nights in Oct 2025

8/10 Good

Corrinne, Rochester

Stayed 1 night in Oct 2025

10/10 Excellent

Francis, saint marys

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone helpful and efficient. Room was clean and very comfortable with a nice view and available for us weary travelers several hours before check in time. Breakfast was outstanding!
Stayed 1 night in Aug 2025

2/10 Terrible

Yunier

Traveled with group, Business traveler
Disliked: Cleanliness
When I arrived at the hotel, I had to remind the receptionist that my Expedia reservation specified a room on a high floor. He responded that there was limited availability and that the only room he could offer was on the ninth floor with a view of the railroad tracks. He also stated that if I wanted a better room, I would need to pay an additional fee of more than 100 euros per night. In addition to this issue, I went two consecutive days without receiving any room service. On the first night, when I complained, the hotel apologized and explained that they were at full capacity. Their solution was simply to send someone with clean towels and to collect my trash. The following day, the same situation occurred — my room was not serviced, and all the trash remained there. I was too exhausted that evening to even request additional towels. Once again, I feel that Expedia does not adequately defend its customers in these types of situations. I have reported similar issues to Expedia on multiple occasions, and although I am always told that my case will be escalated, I never receive any follow-up or resolution. This ongoing lack of response leaves customers with a negative experience, despite consistently choosing Expedia to plan our trips and placing our trust in your service. I sincerely hope that Expedia begins to listen to and support its customers more effectively so that travelers feel protected and valued by their travel agency.
Stayed 4 nights in Oct 2025

10/10 Excellent

Roland

Traveled with group
Liked: Cleanliness, staff & service, amenities
Everything…
Stayed 1 night in Nov 2025

10/10 Excellent

Aaron

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, excellent room.
Stayed 3 nights in Oct 2025

8/10 Good

Gurnek

Liked: Cleanliness, amenities, property conditions & facilities
Decent room and service, but fell short of ratings.
Stayed 3 nights in Oct 2025

8/10 Good

Jason, Brooklyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and stylish.
Stayed 2 nights in Oct 2025