8/10 Good
Nour
Traveled with family and small children
Jun 20, 2024
Liked: Amenities
Disliked: Cleanliness
We stayed at this property for 20 days in May 2024. Hanan was amazing, very responsive and very helpful all the time. The location was so great, it was so easy to get anywhere we needed and very easy to use Uber and Taxies when needed. Overall, we loved the place, besides a couple of things we wish we knew before we booked.
I am not sure if we were the first ones to book it in a while because it was May and summer have not yet began, but the apartment was not as clean as we expected, and the smell of mold was intense, It was visible on the walls in all rooms which was uncomfortable since i have a 3 year old and my husband and siter both have asthma.
We reached out to Hanan and she right away sent her host with a person to clean which was great. Although Hanan was very nice and hands on with communication, we had a few issues with Mohammad the host, he was very unhappy that we reached out to Hanan who does not live in Jordan, and he was not shy about making it clear to us. Hanan mentioned there was another coffee machine, which we could not locate since the one that was there was not functional, Mohammad was not happy that he had to bring the new one in even after a few days of requesting it. He did give us his phone number to reach out to him if we needed anything because he did not want us to reach out to Hanan anymore.
We tried to use the Clothes Iron and it electrocuted my mom, so she reached out to Mohammad, he promised her to bring a new one which that never happened.