A stay at Hotel Otrar places you in the heart of Almaty, within a 10-minute walk of 28 Panfilov Heroes Memorial Park and Almaty Cathedral. .This hotel is 9.3 mi (14.9 km) from Shymbulak Ski Resort and 0.4 mi (0.7 km) from Museum of Kazakh Musical Instruments.
What's nearby
Panfilov Park - 8 min walk - 0.5 miles
Zenkov Cathedral - 12 min walk - 0.7 miles
MEGA Park - 3 min drive - 1.8 miles
Republic Square - 4 min drive - 2.7 miles
Almaty Opera House - 4 min drive - 2.2 miles
Getting around
Almaty Station - 10 min drive
Almaly - 18 min walk
Almaty (ALA-Almaty Intl.) - 27 min drive
Restaurants
Bowler Coffee Roasters - 7 min walk
Lanzhou - 6 min walk
Agosto - 6 min walk
Hoper’s Craft Beer & Grill Bar - 4 min walk
Bkitzer - 4 min walk
About this property
Hotel Otrar
Central hotel with free breakfast connected to a shopping center in Almaty
Hotel Otrar offers 161 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Televisions come with premium digital channels and pay movies.
Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Children under 6 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.
Make yourself at home in one of the 161 air-conditioned rooms featuring refrigerators and minibars. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes, housekeeping is provided daily, and irons/ironing boards can be requested.
Take advantage of recreational opportunities offered, including a nightclub, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 9 AM.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary buffet breakfast is served each morning between 7 AM and 9 AM.
Hotel Otrar has a restaurant on site.
24-hour room service is available.
Languages
English, German, Russian
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
24-hour roundtrip airport shuttle on request for a surcharge
Area shuttle (surcharge)
Food and drink
Free buffet breakfast available daily 7:00 AM to 9:00 AM
2 bars/lounges
A coffee shop/cafe
A restaurant
Things to do
Gym
Indoor pool
Nightclub
Sauna
Conveniences
24-hour front desk
Free newspapers in lobby
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Business services
24-hour business center
Meeting room
Outdoors
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Low-height counter and sink
More
1 building
5 floors
Built in 1981
Designated smoking areas
Reception hall
Traditional architecture
Room amenities
Bedroom
Free crib
Premium bedding
Rollaway/extra bed (surcharge)
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
Pay movies
TV with premium digital channels
Food and drink
24-hour room service
Minibar
Refrigerator
More
Air conditioning
Iron/ironing board on request
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: noon; Check-in end time: midnight
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for KZT 7000.0 per night
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Airport shuttle fee: KZT 23000 per person (roundtrip)
Rollaway bed fee: KZT 7000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
We should mention
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Clothing is optional at this property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 6 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision
Property is also known as
Hotel Otrar Almaty
Otrar Almaty
Otrar
Hotel Otrar Hotel
Hotel Otrar Almaty
Hotel Otrar Hotel Almaty
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The staff was not much helpful. Could hardly speak English. They just seem not to bother about the the guests. Good breakfast !
Verified traveler
Stayed 4 nights in Jul 2018
2/10 Terrible
Jessica
May 14, 2018
Liked: Cleanliness
Disliked: Staff & service
Going to have to pay double
We prepaid at the time of our booking. On arrival to the hotel they wouldn’t believe us. Dont use this service. There is such poor communication, loss of booking, and inability to unstand how booking online works.
Very old hotel, nice location but expensive pickup
The hotel charged me USD 38 for hotel pick. That is 12,500 tenge. The average rate is 3,000 tenge. I took Uber going back to airport and costed me 2,000 tenge. I complained about it but reception said that was their contract with the supplier. They should know better and arranged for a fair costing. It was too late for me to decline bec driver was in the airport already and it was immediate booking.
Hotel facade was far from the pictures. It is a very old hotel with old design and furnitures. Good things about the hotel are location and is a bit clean.
This is not value for money.
Genaro II
Stayed 1 night in Nov 2017
8/10 Good
Joseph
Aug 14, 2017
Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice hotel and locale
Great location but a/c unit did not work which was replaced by another old-style unit that struggled to function.
Friendly, helpful staff. Location convenient for Metro, shopping and restaurants. My room had a nice view of the mountains.
Kenneth
Stayed 3 nights in Jul 2017
6/10 Okay
Bear, Hong Kong
Jul 3, 2017
Disliked: Cleanliness
Convenient hotel but ancient
Old hotel, amenities very limited, furnishings are old and the cupboards in the room was broken, we stayed there for a short night at a low price before a 6am flight so it was not bad!
Bear
Stayed 1 night in Jun 2017
8/10 Good
Jack, New Jersey
Jul 2, 2017
Liked: Cleanliness, staff & service
Disliked: Room comfort
Great staff
The hotel staff members were very helpful, but the bed is less than satisfactory: the metal springs are hard on my back.
Good enough, and good price. Right across the street from the big wooden cathedral, where the singing during mass is extraordinary.
Tom
10/10 Excellent
Verified traveler
Feb 18, 2017
Liked: Cleanliness, staff & service, room comfort
Great location, but its not 4-star
Very convenient location. Service is excellent, very helpful staff. Great breakfast. Downsides: its not a 4 star hotel as claimed. And the shower was not in good condition
El peor Hotel, que he estado en mi vida. Lo escogimos porque decía que tenía piscina, pero no es cierto -he reclamado a la web de hoteles-. En recepción nadie hablaba inglés y resulta imposible entenderse. El Wi-Fi no funcionaba. Al final consiguieron conectarme mi teléfono pero no el de mi esposa. La habitación es diminuta con camas de 80 × 1 80 y colchones viejos. El aire acondicionado antiguo hacía un ruido ensordecedor, pero si lo desconectabas te asabas. La televisión antigua tampoco funcionó. El baño ridículamente pequeño y parecido al que tenía mi abuela. Este Hotel tuvo esplendor los años 60 y ahora es un auténtico desastre. Cuando llegamos una pareja de alemanes se marchaba viendo el estado; eso debimos haber hecho nosotros.
Jose Antonio
Stayed 1 night in Aug 2024
8/10 Good
Holm
Business traveler
Oct 19, 2023
Liked: Cleanliness, staff & service
Eine Sanierung des Hotels wäre wünschenswert. Preis/Leistung stimmt. Sehr feundliches Personal, was bei Problemen sofort hilft.
The beds were extremely hard, which kinda ruined the whole stay. The hotel is also quite old. The breakfast was not great. But the staff was very nice and helpful.
Alexander
Stayed 2 nights in Jun 2023
6/10 Okay
Dongki
Business traveler
Jun 16, 2022
친절한 직원 좋은 위치 그러나 가격대비 룸의 수준은 낮은 편
호텔 위치는 좋으나 가격 대비 룸의 수준은 부족했다고 생각됩니다. 그러나 직원분들은 친절했습니다.