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Mercure Alice Springs Resort

4.5 star property

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Photo gallery for Mercure Alice Springs Resort

Outdoor pool, pool umbrellas, sun loungers
Minibar, in-room safe, desk, iron/ironing board
Breakfast, lunch, dinner served; pool views
Breakfast, lunch, dinner served; pool views
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
$93
$85 nightly
$93 total
Total with taxes and fees
Feb 27 - Feb 28

Explore the area

View in a map
34 Stott Terrace, East Side, NT, 0870
  • Place, Australian Aboriginal Dreamtime Gallery
    ‪8 min walk‬
  • Place, Todd Mall
    ‪11 min walk‬
  • Place, Adelaide House
    ‪11 min walk‬
  • Airport, Alice Springs, NT (ASP)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony, Garden View

Deluxe Room, 1 King Bed, Balcony, Garden View | Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Balcony, Garden View

  • Garden view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Garden View

Deluxe Room, 2 Queen Beds, Garden View | Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Queen Beds, Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed

7.6 out of 10
Good
(20 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds | Minibar, in-room safe, desk, iron/ironing board

Standard Twin Room, Multiple Beds

9.0 out of 10
Wonderful
(12 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(15 reviews)
  • Garden view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds | Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room, 2 Double Beds

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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Total with taxes and fees
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About the neighborhood

Alice Springs

With a stay at Mercure Alice Springs Resort in Alice Springs (East Side), you'll be within a 10-minute walk of Olive Pink Botanic Garden and Mbantua Fine Art Gallery and Cultural Museum. .This luxury hotel is 1.1 mi (1.8 km) from Australian Aboriginal Dreamtime Gallery and 1.3 mi (2.1 km) from Adelaide House.

What's nearby

  • Australian Aboriginal Dreamtime Gallery - 8 min walk - 0.4 miles
  • Todd Mall - 11 min walk - 0.6 miles
  • Adelaide House - 11 min walk - 0.6 miles
  • Alice Springs Reptile Centre - 12 min walk - 0.7 miles
  • Lasseters Casino - 6 min drive - 2.0 miles

Getting around

  • Ciccone Alice Springs Station - 8 min drive
  • Alice Springs, NT (ASP) - 16 min drive

Restaurants

  • ‪KFC - ‬9 min walk
  • ‪Bojangles Bar - ‬8 min walk
  • ‪Page 27 Cafe - ‬9 min walk
  • ‪Gloria Jean's Coffees - ‬11 min walk
  • ‪Barra On Todd - ‬1 min walk

About this property

Mercure Alice Springs Resort

Mercure Alice Springs Resort offers 139 accommodations with minibars and safes. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

This Alice Springs hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 139 guestrooms featuring refrigerators and minibars. Complimentary wireless internet access keeps you connected, and LCD televisions are provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on the many recreational opportunities, including an outdoor pool, a fitness center, and bicycles to rent. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services.
Grab a bite at Barra on Todd Restaurant, a poolside restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of a conference center and 4 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Barra on Todd Restaurant - This poolside restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: AUD 20 to 35 for adults and AUD 12 to 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Barra on Todd Restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference center

Outdoors

  • Garden
  • On a river
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1974
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 49

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 40.0 per night
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 20 to 35 for adults, and AUD 12 to 15 for children
  • Late check-out fee: AUD 49 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property uses solar energy
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Alice Springs Chifley
Alice Springs Chifley Resort
Alice Springs Resort
Chifley Alice Springs
Mercure Alice Springs Resort Opening July 2017
Chifley Resort
Chifley Resort Alice Springs
Resort Alice Springs
Mercure Resort Opening July 2017
Mercure Alice Springs Opening July 2017
Mercure Opening July 2017
Mercure Alice Springs
Chifley Alice Springs Resort
Mercure Alice Springs Resort (Opening July 2017)
Mercure Alice Springs Side
Mercure Alice Springs Resort Hotel
Mercure Alice Springs Resort East Side
Mercure Alice Springs Resort Hotel East Side

Mercure Alice Springs Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 391 out of 1001 reviews
Rating 8 - Good. 422 out of 1001 reviews
Rating 6 - Okay. 123 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 25 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Shweta

Traveled with family
Disliked: Cleanliness
Not enough staff to attend to your needs.
Stayed 1 night in Nov 2025

4/10 Poor

Shweta

Traveled with partner
Disliked: Cleanliness
The room had bad urine smell. Complained to reception and he told me he can’t do anything since he is ONLY staff in the hotel managing. So basically there was no other staff in the whole hotel to look after guests. Called reception for 2 hours, no response. Also breakfast had very less option.
Stayed 1 night in Nov 2025

10/10 Excellent

Dameyon, Winnellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are super friendly and helpful. Some of the best in Alice.
Stayed 2 nights in Oct 2025

10/10 Excellent

Euan

Stayed 1 night in Oct 2025

8/10 Good

Mark

Stayed 1 night in Oct 2025

6/10 Okay

Kay

Traveled with group, Business traveler
Some eating utensils were stained and marked. Over 3 nights, we only had one toilet roll which was almost used up. Breakfast was expensive. $15 for a bowl of cereal and toast (which I do not eat) The fruit was very fresh at our conference but the other morning tea options were bland. It was only a 10 minute walk to the shops. Staff were obliging. We did not park.
Stayed 3 nights in Oct 2025

8/10 Good

albert

Business traveler
Liked: Cleanliness, staff & service
Great service. Your hot water runs out in the shower quite quickly so needs to be addressed.
Stayed 5 nights in Oct 2025

10/10 Excellent

Lawrence, Manassas

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and a good calue for the money.
Stayed 2 nights in Sep 2025

6/10 Okay

Annette

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room was nice but the cleanliness of the shower was bad and the shower head was leaking and in need of repair or replacement.
Stayed 2 nights in Sep 2025

8/10 Good

Mitchell

Liked: Cleanliness
The bed was so comfortable, I had the most amazing sleep. I also asked for a quiet room and staff were very accomodating of this (though it's not a noisy area anyway, so I think most rooms would have been fine). However, the shower head in my room dripped constantly and needs replacing. Staff were mostly indifferent, with the exception of an older Australian man, who was very friendly and welcoming. All up, I would happily stay there again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was amazing. We had a wonderful stay. Thank you.
Stayed 2 nights in Aug 2025

4/10 Poor

PAUL

Disliked: Cleanliness, staff & service, property conditions & facilities
Cold showers and reception didn't care!
Stayed 1 night in Aug 2025

10/10 Excellent

Ram

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great beds

I gave a 5 starts review because I think the current grades do it some injustice. The beds in this hotel are simply fabulous. Regarding the room -in our first visit we were upgraded to a room starting with 3 (in the river block) and this room was excellent. In our second visit we stayed in a rooms starting with 2 and the room needed some update, and more intriguing - was located on the main road so noisy. So in order to fully enjoy - ask for a room in the river block or at least a room not facing the road. The coupon provided in reception makes the breakfast buffet a great deal. It was too cold for the pool and it is less inviting than the picture they publish.
Stayed 1 night in Jul 2025

6/10 Okay

holly

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The setting and the property were beautiful. Hard to realize that you were in the middle of the desert. Manager was helpful and friendly. There were two problems. One was that there’s no elevator in one building. The hotel and hotels.com should have revealed that. They had a luggage lift which helped. The reception area wasn’t accessible either. That being said, one can make a more informed decision when given more information. The main problem was the front desk staff. They were not friendly or informative. It was as if they had chips on their shoulders. I was not helped with the luggage lift upon leaving. They brought my bags out and left them in the middle of the lobby and walked away. There was a major discrepancy between what their info map/guide said and what Google and Apple said. When this was pointed out, they were rude and essentially said they were right. I realize that Alice Springs is not a big city/cosmopolitan place but to get cross with a customer when their error was pointed out, was uncalled for. This property could be filled every night if it were staffed with people who cared about the customers.
Stayed 3 nights in Aug 2025

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and comfortable. Staff are friendly and attentive. Restaurant food is delicious. Overall it’s a very satisfying stay.
Stayed 3 nights in Aug 2025

6/10 Okay

Donna, warilla

Liked: Cleanliness, staff & service
There were no blankets in rooms so you have to use heaters. Not enough staff on for bar service , service took along time, staff were lovely buy she was run off her feet the whole night. Tv reception is not good. No seating in outdoor/garden areas so you have to sit at pool.
Stayed 1 night in Aug 2025

8/10 Good

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
After our previous location, the Mercure was a joy to come to. Clean room, spacious and a wonderful bed. Staff were friendly and welcoming.
Stayed 2 nights in Aug 2025

2/10 Terrible

stephen

Stayed 1 night in Jun 2025

2/10 Terrible

stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

no sleep & no satisfaction

after six nights on the larapinta trail we were looking forward to a restful nights sleep. we upgraded our room which included a bath. about 2am our very noisy neighbours in the adjoining room came home and from that point we didn’t sleep again. I knocked on their door and spoke to them once. we then called hotel reception/security another two times over the next few hours and they came and spoke to the offending guests. nothing changed. no offer to change rooms or eject the noisy neighbours. in the morning I spoke to the receptionist who checked us in. he was aware of the disruption. I asked about a refund and was told because we booked through a third party no refund was possible. he suggested we contact hotels.com. (we were offered free b/f which we declined as we had an early flight to get to). after contacting hotels.com who tried to get a refund on our behalf we were told the hotel had declined our request. Obviously the hotel is not responsible for the bad guest behaviour but they need a better policy to deal with situations like ours. We stayed at the hotel the night before our trek and the night after. rooms seem to vary according to the different buildings. It’s an ok hotel but certainly can’t recommend after our experience.
Stayed 1 night in Jul 2025

6/10 Okay

Matt

Business traveler
Liked: Cleanliness, staff & service, amenities
Normally have a great stay but tonight waited one hour for my meal and eventually gave up, walked out, and caught a Taxi into town for dinner. A fabulous pizza at Bella, which are always great.
Stayed 1 night in Jun 2025

8/10 Good

Matt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town and safe parking.
Stayed 2 nights in Jun 2025

8/10 Good

Charles

Traveled with group
Liked: Staff & service

Alice Springs

Nice hotel with a good breakfast
Stayed 5 nights in Jun 2025

8/10 Good

Glenn, East Perth

Stayed 2 nights in Jun 2025

8/10 Good

Mabu

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Welcoming staff spacious and clean room
Stayed 1 night in Jun 2025

6/10 Okay

louise

Traveled with family
Terrible showers
Stayed 1 night in Jun 2025