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Krystal Beach Acapulco

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Beach Acapulco

Outdoor pool, sun loungers
On the beach, sun loungers, beach umbrellas, beach towels
Exterior
Down comforters, in-room safe, blackout drapes, iron/ironing board
Standard Room,1 King Bed, Ocean View | Down comforters, in-room safe, blackout drapes, iron/ironing board

Reviews

6.8 out of 10

Popular amenities

  • Bar
    Bar
  • All inclusive
    All inclusive
  • Hot Tub
    Hot Tub
  • Room service
    Room service
  • Pool
    Pool
  • Breakfast available
    Breakfast available

Explore the area

Map
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670
  • Parque Papagayo
    1 min walk
  • Galerías Acapulco
    2 min walk
  • Papagayo Beach
    5 min walk
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    33 min drive

Room options

View all photos for Standard Room, 1 King Bed, Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Mountain View

  • 366 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room,1 King Bed, Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room,1 King Bed, Ocean View

  • 366 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Ocean View

  • 377 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Mountain View

View from room

Standard Room, 2 Double Beds, Mountain View

  • 377 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard With Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard With Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard With Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Standard With Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard With Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed(s)

Similar properties

Front of property

Hotel Emporio Acapulco

On private beach
Pool
Spa
Kids pool
4.0 out of 5, Very Good, (1182)
The price is $102
per night
$116 total
includes taxes & fees
Dec 9 - Dec 10
Hotel Emporio Acapulco

About the neighborhood

Acapulco

With a stay at Krystal Beach Acapulco in Acapulco (Costera Acapulco), you'll be steps from Parque Papagayo and Galerías Acapulco. .This beach resort is 0.4 mi (0.7 km) from Condesa Beach and 0.5 mi (0.7 km) from Plaza Bahia.
View more Resorts in AcapulcoOpens in a new window

What's nearby

  • Parque Papagayo - 1 min walk - 0.1 miles
  • Galerías Acapulco - 2 min walk - 0.1 miles
  • Papagayo Beach - 5 min walk - 0.3 miles
  • Condesa Beach - 8 min walk - 0.4 miles
  • Diana the Huntress - 16 min walk - 0.9 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 33 min drive

Restaurants

  • ‪Vips - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Snack Bar Hotel Ritz - ‬2 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Restaurant Hotel Ritz - ‬2 min walk

About this property

Krystal Beach Acapulco

Family fun at the shore
Krystal Beach Acapulco offers 400 accommodations with safes and hair dryers. Rooms open to balconies. Beds feature down comforters. Cable television is provided.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a waterslide.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 400 guestrooms. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreational opportunities offered, including an outdoor pool, a waterslide, and a spa tub. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Aquamarina, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. Buffet breakfasts are available daily from 7 AM to noon for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and a safe deposit box at the front desk. Event facilities at this resort consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
Aquamarina - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Palapa - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Lobby Bar - This bar serves light fare only.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Krystal Beach Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

À la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues
Limited gourmet or à la carte dining

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 250 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 400 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • La Palapa
  • Lobby Bar

Things to do

  • Children's club
  • Children's pool
  • Outdoor pool
  • Playground
  • Spa tub
  • Waterslide

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers

Spa

  • Manicures/pedicures

Accessibility

  • Elevator

More

  • 1 building
  • 19 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 400 per person
  • Self parking fee: MXN 250 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Beach Acapulco
Krystal Beach Acapulco Resort
Krystal Hotel Acapulco Beach
Krystal Beach Acapulco Hotel
Krystal Beach Acapulco Resort
Krystal Beach Acapulco Acapulco
Krystal Beach Acapulco Resort Acapulco

Krystal Beach Acapulco Reviews

Reviews

6.8
Rating 10 - Excellent. 253 out of 1024 reviews" "
Rating 8 - Good. 283 out of 1024 reviews" "
Rating 6 - Okay. 213 out of 1024 reviews" "
Rating 4 - Poor. 136 out of 1024 reviews" "
Rating 2 - Terrible. 139 out of 1024 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Maria

Stayed 2 nights in Aug 2024

2/10 Terrible

Xochitl

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its the worst place I have been too. No a/c light went out. Extremities loud and dirty. Staff was horribly, would never recommend.
Stayed 3 nights in Jul 2024

8/10 Good

EDUARDO

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Roberto

Stayed 2 nights in Oct 2023

6/10 Okay

Daisy

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Bar, restaurant, in beach
Stayed 5 nights in Oct 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Felipe

Stayed 1 night in Sep 2023

4/10 Poor

Hector, Burbank

Business traveler
Reserve abitaciones con camas king size y me entregaron con camas dobles y el personal en recepción muy distraído no te atienden bien es opinion personal
Stayed 1 night in Sep 2023

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

6/10 Okay

Roberto

Stayed 8 nights in Jul 2023

4/10 Poor

Edgar

Traveled with family
Disliked: Property conditions & facilities
We have had no power for more than 4 hours, we have to take the stairs from floor 17th up and down. No internet due to the loss of power, and I had to postpone an important meeting. NO AC at that time and the heat was horrible. Also, there is no AC at all in the lobby and other areas. The only good thing is the staff that is very friendly and nice.
Stayed 2 nights in Jul 2023

4/10 Poor

pedro rafael

Stayed 4 nights in Jul 2023

2/10 Terrible

Anthony

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My stay here was terrible!!! One of the nights the power went out a place like this should have a back up generator. My bathroom also flooded and dark water was coming out of shower, toilet and hand sink. Luckily the bathroom had floor drains. My wife called front desk about they issue and she said they hung up on here before she can even finish. The staff is rude and look like they don’t want to work there. All in all my stay was terrible. I wouldn’t recommend to any
Stayed 4 nights in Jul 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023

2/10 Terrible

edgar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Good things: you feel welcome by the staff, breakfast is really good. Bad things: some people in the reception area not very friendly. Not great security services, rooms smell bad.
Stayed 2 nights in Jun 2023

10/10 Excellent

Erick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I you have to pay every night the parking lot
Stayed 13 nights in May 2023

10/10 Excellent

Luis, Jonesboro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy hermoso hotel y centrico. Puede uno caminar sin problemas.
Stayed 1 night in May 2023

4/10 Poor

Carlos

Stayed 1 night in Apr 2023

10/10 Excellent

lupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'll be staying there again múltiple times more. It's excellent! Only things were, room phones didnt seem to work and not enough front desk staff.
Stayed 3 nights in Apr 2023

10/10 Excellent

Cesar, Melrose Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a kool place
Stayed 1 night in Mar 2023

10/10 Excellent

Angelica

Stayed 1 night in Mar 2023

4/10 Poor

Julio Cesar

Stayed 2 nights in Feb 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2023

6/10 Okay

Daisy

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great hotel for the price! However, my stay would’ve been a lot more positive if I hadn’t found a cockroach in our room. Unfortunately, when I reported this issue, the solution given to me was for someone to go clean my room at 12am when in my opinion, would do nothing unless there were pest control chemicals or professionals. After I told the front desk person that solution wouldn’t work and I required other rooms, she looked a little upset but did it anyways. Regardless of the issue, there was a solution but this is an issue no one wants to ever have and it compromised our rating for this hotel unfortunately and my sleep. However, pretty friendly staff and great view of the beach!