With a stay at Mercure Hotel Aachen Europaplatz in Aachen (Aachen-Mitte), you'll be within a 5-minute drive of Carolus Thermen Bad Aachen and RWTH Aachen University. .This family-friendly hotel is 1.6 mi (2.6 km) from Ponttor and 1.7 mi (2.7 km) from CHIO Stadium.
What's nearby
Carolus Thermen Bad Aachen - 12 min walk - 0.7 miles
Eurogress Aachen - 16 min walk - 0.9 miles
RWTH Aachen University - 3 min drive - 1.4 miles
CHIO Stadium - 5 min drive - 1.7 miles
Aachen Cathedral - 5 min drive - 2.2 miles
Getting around
Eurogress Aachen Bus Stop - 18 min walk
Cologne - Bonn Airport (CGN) - 60 min drive
Restaurants
Carolus Thermen - 12 min walk
Krua Thai - 11 min walk
Bodrum Grill - 12 min walk
Fletcher Davis - 7 min walk
Berlin Grill - 14 min walk
About this property
Mercure Hotel Aachen Europaplatz
Family-friendly hotel with a 24-hour business center and a seasonal outdoor pool
Mercure Hotel Aachen Europaplatz offers 119 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.
This Aachen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a seasonal outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 119 air-conditioned rooms featuring LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities including a seasonal outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.
Satisfy your appetite for lunch or dinner at AIXcellence, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Aachen? This hotel has 4133 square feet (384 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
AIXcellence - This restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Mephisto - This bar serves dinner and light fare. Open select days.
Room service (during limited hours) is available.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Languages
Dutch, English, French, German
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet
Parking and transportation
Self parking on site (EUR 13 per night; includes in/out privileges)
RV/bus/truck parking (surcharge) on site
Food and drink
Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 23 per person
A bar/lounge
A restaurant
Couples/private dining
Restaurants on site
AIXcellence
Mephisto
Things to do
Bicycle rentals
Bicycle storage
Playground
Seasonal outdoor pool
TV in common areas
Family friendly
In-room crib
Laundry facilities
Playground
Rollaway/extra bed (surcharge)
Seasonal outdoor pool
Soundproofed rooms
Conveniences
24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Change of bedsheets (on request)
Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Business services
24-hour business center
4,133 square feet of conference space
Computer station
Meeting rooms
Outdoors
Barbecue grill
Garden
Picnic area
Pool loungers
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
More
1 building
3 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Eco-friendly cleaning products used
Fireplace in lobby
Humane treatment of captive wild animals
Living plant wall
Local artist showcase
Local culture and ecosystem education
Locally-owned and organized tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reception hall
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Free crib
Hypo-allergenic bedding
Rollaway/extra bed (surcharge)
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
LCD TV with satellite channels
Food and drink
Coffee/tea maker
Electric kettle
Limited room service
More
Air conditioning
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Iron/ironing board on request
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers
Water-efficient toilets
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Renovations and closures
The property is closed: Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day.
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of EUR 18 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available
Children and extra beds
Children are welcome
3 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Fee for buffet breakfast: approximately EUR 23 per person
Self parking fee: EUR 13 per night (in/out privileges)
Pet fee: EUR 18 per pet, per day
Service animals are exempt from fees
Rollaway beds are available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses wind and solar energy, plus eco-friendly cleaning products
Safety features at this property include a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
National rating
Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.
Property is also known as
Aachen Europaplatz
Aachen Mercure Hotel Europaplatz
Europaplatz
Europaplatz Aachen
Mercure Aachen Europaplatz
Mercure Europaplatz
Mercure Hotel Aachen Europaplatz
Mercure Hotel Europaplatz
Mercure Hotel Europaplatz Aachen
Accor Aachen Europaplatz
Mercure Aachen Europaplatz
Mercure Hotel Aachen Europaplatz Hotel
Mercure Hotel Aachen Europaplatz Aachen
Mercure Hotel Aachen Europaplatz Hotel Aachen
Mercure Hotel Aachen Europaplatz Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Belle chambre spacieuse belle salle de bains douche agréable
Petit déjeuner copieux et frais de très bonne qualité
Seul regret le coût du parking élevé en tant que client de l'hôtel 13 euros la nuit
The hotel is nice, very clean and the breakfast is fantastic. But the real star of this hotel is the staff. Wonderfully helpful and friendly and they were so so kind to our daughter. Special shout out to Simone, she went above and beyond to make our daughter’s stay happy. We are so grateful, THANK YOU!!!
I have been staying at this hotel for many years and get the feeling it’s looking tired now, and needs a makeover. The bed was very hard and not very comfortable.
Biggest issue was the service - tried using the phone to ask reception to book a taxi, phone wasn’t working. Should the cleaning team not check that everything is working in the room? I told the reception staff about the phone but they told me I had to scan a qr code and fill out a request for it to be repaired on some website. I did this, and received an email later that day saying “solved” but with a message saying actually it was not fixed because there were other more urgent issues to be fixed that day. The email mentioned I could ask for a wireless phone if needed but why not just put the wireless phone in the room as a solution? Why make me have to do yet another step to get a resolution to what ultimately was a small and meaningless issue but handled very badly by the hotel. Left a very bad feeling about this hotel and i probably won’t stay here again. Time for a change!